KHANDAKER NEELA

Cabin Crew InCharge

Kuwait Airways

Kuwait, Kuwait

06.1995 - 06.2023

Collaborated with pilots in preparing aircraft for departure from airports.
Verified that all doors were secured before take off and landing.
Responded promptly to customer complaints or requests for service during flights.
Enforced airline regulations concerning smoking on board planes.
Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
Assisted disabled passengers as needed during boarding, deplaning and transfers between gates.
Assisted passengers with inquiries regarding in-flight services, such as meal options and entertainment selections.
Maintained a professional appearance at all times while interacting with customers.
Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
Checked that aircraft cabins were properly stocked with food, beverages, blankets and other items prior to takeoff.
Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
Completed reports on incidents involving unruly or disruptive passengers.
Communicated effectively with customers using English language skills.
Replenished supplies in lavatories throughout the flight as needed.
Provided first aid assistance to passengers when necessary.
Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Followed safety, passenger and supply pre-flight checklists.
Participated in pre-flight briefings to discuss flight details, weather and service plans.
Managed refreshments cart at scheduled intervals to give passengers food and beverages.
Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
Offered answers to passengers' questions and resolved issues that arose during flights.
Executed menu and drink orders to meet preferences of passengers.
Helped guests locate seats and stow luggage in appropriate locations.
Instructed passengers on safety and emergency procedures and answered questions related to flight.
Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Kept cabin neat, clean and professional in appearance.
Directed junior team members in proper duties and company regulations.
Inventoried aircraft amenities and completed order list for turnaround.
Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.

Summary

Overview

Work History

Cabin Crew InCharge

Education

Bachelor of Commerce - Commerce

High School Diploma -

Skills

Languages

References

Timeline

Cabin Crew InCharge

Bachelor of Commerce - Commerce

High School Diploma -

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