Khandez Nelson

• Obtained and documented patient medical history, vital signs and current complaints during patient rooming.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Utilized the electronic health records software, EPIC to accurately input patient data, to prepare the healthcare providers for patient appointments.
• Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
• Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
• Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
• Assisted providers with minor procedures for specimen collection, setting up for the procedure and cleaning afterwards, making sure the specimen is properly labeled and promptly taken to the lab for processing after collection.
• Completed EKGs and other diagnostic testing in clinic as ordered by provider.
• Administered medications and vaccinations as needed.
• Scheduled follow up appointments as needed
• Management of lactation referrals and scheduling patients for consultation with the clinics lactation specialist.
• Responded to patient questions and requests over MyChart, forwarding questions outside of my scope of practice directly to the provider or appropriate personnel.

• Lead receptionist responsible for the management and training of all front desk staff and shift schedule to daily ensure coverage.
• Coordination of the onboarding of all new hires. Responsible for screening employment references for potential new hires and arranging interviews with leadership,. Led onboarding sessions for new hires scheduled drug and TB tests with partnered vendor.
• Management of employee files to ensure completion and accuracy.
• Management of the tracking of mandatory annual employee training as well as healthcare and food service certifications, ensuring staff members did not fall out of compliance.
• Responsible for compiling required information from each department to have readily available during state survey/ inspection.
• Digital filing of missed punch exemption forms and time off requests after approval from director
• Updated resident information in Yardi management software to complete resident profiles and emergency information to have readily available in the event of evacuation.
• Assisted general manager in the organization of monthly staff meetings
• Organization of Basic Life Support and Dementia Education by outside vendors for staff certification
• Secretary of the community safety committee

• Addressed resident and family needs, fulfilled special requests when possible and resolved concerns directly, when unable to do so, directed concerns to an appropriate manager.
• Kept reception area clean and neat to give visitors positive first impression. Welcomed all visitors with friendly greeting and answering any general questions.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security and follow Covid- 19 guidelines as mandated by the CDC.
• Scheduled and confirmed appointments for residents and their family members using online scheduling Acuity system.
• Retrieved mail, packages and documents on behalf of residents, promptly verifying receipt and arranging for pickup.
• Monitored office inventory on weekly basis and notified Lead receptionist whenever stock appeared low.
• Volunteered to help with special projects, assuming variety of tasks and duties such as bi monthly audits of Resident emergency information in the Yardi system so that it is readily available for first responders in the event of an emergency.
• Member of the Safety Committee, representing the front desk staff.

• Responsible for responding to all client and employee scheduling requests, filing all open shift with the goal of a compatible caregiver/client relationship
• Staffed home care shifts using the internet scheduling platform Clearcare Solution.
• Responsible for reviewing the initial client assessment and care plan with caregivers before their first shift with a new client to ensure caregiver was confident and prepared for their shift
• Responsible for regular communication with clients or their families about any changes in their schedules.
• Collaborated with other members of office staff such as Home Care Consultants and Hiring Managers to think ahead and analyze staffing needs to achieve staffing goals for current and upcoming cases
• Responsible for occasional after hours scheduling, responding to after-hour care inquiries, resolving caregiver/client disputes or concerns, and emergency staffing of upcoming shifts due to staff call-outs.

• Performed general office duties, including faxing documents, making copies, answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visiting caregivers and potential clients with professionalism and friendliness
• Answered and managed incoming service inquiry calls while recording accurate information for home care consultant
• Communicated with caregivers on a monthly and as needed basis to assure quality care and a positive work environment
• Regularly made quality assurance calls to clients and their families to assess client satisfaction with the services being provided by Home Instead Senior Care and recorded the feedback given
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation. Keeping physical files and digitized records organized for easy updating and retrieval by any team member with access
• Faxed care logs and other requested documents to long term insurance companies
• Prepared Client Log Journals for all new clients
• Prepared orientation materials for upcoming new hire orientations
• Organized and filed all new hire paperwork after new hire orientations
• Prepared marketing materials for upcoming new client care consultations
• Screened applicant references and coordinated both phone and in-person employee interviews for office manager
• Maintained clean reception area to promote positive, professional environment for all office staff, visiting caregivers as well as current and potential clients
• Management and ordering of office inventory

• Assistant to Client Care Coordinator
• Maintained client records, making sure information was kept private and HIPAA compliant.
• Performed regular audits of client files to make sure information was accurate and up to date.
• Assisted in the creation of customized client care plans and worked with all new clients and their families to assess individual needs.
• Evaluated client progress and consulted with care coordinator to assess care plans, addressed any issues and revised care plans as necessary.
• Made regular quality assurance calls and scheduled home visits in order to make sure clients were satisfied with care.
• Worked as caregiver in home with new clients for a period of time to gauge their needs and customize a care plan with their families and care coordinator. Documented my findings and recommendations to be considered in finalized care plans.
• Facilitated introduction of assigned caregiver and client, transferring care from myself to the caregiver and providing a personalized training during the first shift based on finalized client's care plan, personality and preferences.

• Supported physically independent clients with mental support and physical activities to accomplish activities of daily life.
• Assisted physically dependent clients with daily living needs, including bathing, toileting, dressing and other aspects of personal grooming, to maintain self-esteem and general wellness
• Kept household areas clean, clutter free and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
• Applied mobility assistance knowledge to safely ambulate clients in different spaces involving varying elevations and obstacles
• Helped patients care for themselves independently by teaching proper use of ambulation assistive devices such as canes or walkers
• Documented dietary information, assisted with feeding and monitored intake to report to family to help support clients nutritional goals.
• Developed rapport with clients and their families to provide emotional support and companionship during respite care cases.
• Assisted patients with self-administered medications.
• Monitored client vital signs, administered over the counter medications, and tracked behaviors to keep client care coordinator well-informed.
• Assisted in the replacement of bandages and dressings to encourage healing of wounds
• Encouraged and provided assistance with exercises provided by physical therapy and occupational therapy exercises to support patient therapy goals
• Manual positioning of bedbound patients to prevent bedsores and maintain comfort levels.
• Transferring of patients with patients with gait belts or mechanical lifts such as hoyer lifts or sit to stand lifts.
• Recognized and reported abnormalities or changes in patients' health status to case manager and family member.
• Recorded client status and duties completed in daily logbooks for management review.

• Provided support for adults with different types of developmental delays to learn essential skills and build self-confidence for their transition to independent living.
• Offered social support by escorting clients to events and activities offered by companies adult day programs, in addition to medical appointments and shopping trips.
• Assisted physically disabled adults with multiple activities of daily living, such as cooking, housekeeping and grooming assistance
• Supported autistic adults in the transition to independent living by teaching essential skills such as cooking, housekeeping, basic money management and financial literacy
• Provided guidance to clients on how to apply for jobs, register for college course, prepare for interviews for employment or volunteer opportunities, and how to use public transportation to independently travel around their communities.

National Healthcare Association Certified Clinical Medical Assistant