Khandi Pruden
NEW BERN,NC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sales Associate
INFOCISION
05.2022 - 05.2023
- Conduct phone calls and send emails to solicit donations from individuals and businesses
- Manage donor information using CRM software
- Meet fundraising goals on a consistent basis
- Walmart, Location — Produce Stocker
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Conducted research to identify and target potential donors for fundraising campaigns.
- Evaluated and reported on impact of fundraising efforts to measure success and identify areas for improvement.
- Maintained accurate financial records to stay compliant with regulations and enable tracking of funds.
- Developed and maintained accurate donor databases to track donations and engage with donors.
- Proposed fundraising opportunities to potential donors to increase sources of funding.
- Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives.
- Analyzed current and potential donor data to identify demographics and trends.
Produce Stocker
Walmart
10.2019 - 10.2021
- Received and organized produce deliveries, ensuring proper storage and rotation of products
- Maintained a clean and safe work environment in accordance with company policies and regulations
- Assisted customers with inquiries and provided recommendations on produce items.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Consistently lifted materials weighing as much as Number pounds.
- Processed and packaged stock items for customer purchases.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Greeted customers and directed to requested products.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained stockroom records and generated reports for management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Personal Care Assistant
GOOD SHEPARD
12.2017 - 10.2019
- Assisted client with daily living activities, including bathing, dressing, and grooming
- Administered medications and monitored vital signs
- Documented client's health status and reported any changes to the appropriate medical personnel.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities, running errands, and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored and assisted residents through individual service plans.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted patients with self-administered medications.
- Conferred with supervisor to discuss patient condition and medical care.
- Planned activities to encourage movement, stretching and strength building.
- Entertained, conversed, and read aloud to keep patients mentally alert.
Education
Diploma -
New Bern High
2016
Skills
- Excellent customer service skills with experience in fast-paced environments
- Strong organizational and time management skills Proficient in using Microsoft
- Office and CRM software Ability to work independently and in a team
- Environment
- Product and Service Sales
- Money Handling
- Listening Skills
- Reading Comprehension Skills
- Verbal and Written Communication
- Excellent People Skills
- Speaking Clearly
- Serve Customers
- Retail Store Operations
- Customer Service
- Inventory Pricing
- Restock Shelves
- Teamwork and Collaboration
Accomplishments
- Exceeded monthly quota 6 times.
- Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Timeline
Sales Associate
INFOCISION
05.2022 - 05.2023
Produce Stocker
Walmart
10.2019 - 10.2021
Personal Care Assistant
GOOD SHEPARD
12.2017 - 10.2019
Diploma -
New Bern High
Similar Profiles
Denise BoyceDenise Boyce
Telemarketer at InfoCisionTelemarketer at InfoCision
Nekita MartinNekita Martin
Fundraiser at InfoCisionFundraiser at InfoCision
Teara AustinTeara Austin
Client Service Representative at InfoCisionClient Service Representative at InfoCision
Breanna DotyBreanna Doty
Communicator at InfoCisionCommunicator at InfoCision
Kiouna WootenKiouna Wooten
Lead Teacher at Excel Learning Center & Child CareLead Teacher at Excel Learning Center & Child Care