Khandice Oliver
Baltimore
Summary
Dynamic Family Investment Specialist II at Baltimore City Dept. of Social Services, adept at eligibility determination and crisis intervention. Successfully managed a caseload of over 40 clients, enhancing self-sufficiency through effective resource allocation. A Social welfare professional with robust experience in community support, resource allocation, and policy implementation. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in case management, crisis intervention, and advocacy, bringing empathy and integrity to every interaction. Known for reliability and fostering positive outcomes for individuals and communities.
Overview
2
2
years of professional experience
Work History
FAMILY INVESTMENT SPECIALIST II
MD DEPT. OF HUMAN SERVICES
05.2023 - Current
- Managed high caseloads efficiently, prioritizing cases based on urgency and need.
- Maintained accurate and timely documentation for all client interactions, ensuring compliance with regulatory requirements and confidentiality standards.
- Trained new team members on best practices in case management, contributing to a consistent quality of care across the organization.
- Provided crisis intervention and support during critical incidents involving clients or their families.
- Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assessed community needs and identified resources for social and community service programs.
- Enhanced client self-sufficiency through effective case management and resource allocation.
- Maintained accurate and up-to-date case records using digital tools, promoting streamlined communication among team members and efficient caseload management.
- Collaborated with other state program offices to provide applicants with additional supports to meet needs.
- Managed caseload of 40+ applicants, consistently reviewing income eligibility via statewide verification system.
- Conducted applicant interviews and determined eligibility for public assistance programs.
- Assisted applicants in coordinating and referring to other appropriate social service agencies.
- Reported findings of fraud investigations to appropriate state agencies and officials.
- Reviewed application process with applicants and assisted in preparation of documents to apply for state benefits.
Education
High School Diploma -
REGINALD F. LEWIS HIGH SCHOOL
Baltimore, MD06-2005
Skills
- Oral communication
- Eligibility determination
- Benefits administration
- Interviewing techniques
- Teamwork
- Attention to detail
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Adaptability and flexibility
Timeline
FAMILY INVESTMENT SPECIALIST II
MD DEPT. OF HUMAN SERVICES
05.2023 - Current
High School Diploma -
REGINALD F. LEWIS HIGH SCHOOL
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