Khandyce Jones
Nashville,TN
Summary
Experienced in client relationship management, consistently enhancing customer satisfaction. Expertise in strategic planning and execution, resulting in improved customer engagement and loyalty. Recognized as a reliable team collaborator, adept at adapting to dynamic environments and achieving consistent results.
Overview
6
6
years of professional experience
Work History
Operations Manager
City Wide Facilities
06.2023 - Current
- Established strong relationships with key customers, resulting in increased customer loyalty and 99% retention
- Played instrumental role in client satisfaction by working with 20+ operational teams for proper resolution of service issues.
- Conducted over 30 regular account reviews to assess progress and strategize future growth opportunities for clients.
- Led team of customer success specialists, providing ongoing training and support to enhance team performance.
Mailroom Supervisor
Xerox
03.2022 - 05.2023
- Coordinated mailroom team's workflow, delegating tasks to all employees
- Conducted inventory audits, billing, and supply orders with 100% accuracy following company procedures
- Identified mailroom equipment malfunctions and contacted technicians for assistance.
- Participated in hiring process for new employees by reviewing applications, conducting interviews, and making recommendations based on qualifications.
Driver Services Examiner
State of Tennessee Driver Services
04.2020 - 03.2022
- Handled customer complaints and inquiries
- Maintained 99% customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Applied strong leadership talents and problem-solving skills to maintain 95% team efficiency and organize workflows
PSS Supervisor
Asurion
10.2018 - 04.2020
- Interviewed, hired and trained 30+ new employees for production positions
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
Education
Bachelor of Arts - Industrial And Organizational Psychology
Nashville State Community College
Nashville, TN05-2028
Skills
- Customer account management
- Customer relationship building
- Customer retention
- Performance tracking and evaluation
- Account management
- Training and mentoring
- Revenue growth
- Customer service
- Inter-department collaboration
- Business development
- Negotiation
- Customer relationship management
Timeline
Operations Manager
City Wide Facilities
06.2023 - Current
Mailroom Supervisor
Xerox
03.2022 - 05.2023
Driver Services Examiner
State of Tennessee Driver Services
04.2020 - 03.2022
PSS Supervisor
Asurion
10.2018 - 04.2020
Bachelor of Arts - Industrial And Organizational Psychology
Nashville State Community College
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