Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Khanh Dang

12266 Stone Bark Trail, Orlando,FL

Summary

Professional dedicated to exceptional customer service and results-oriented outcomes. Skilled in efficiently addressing customer needs and resolving issues. Recognized for adaptability and effective communication within team settings. Demonstrated success in fostering collaboration and enhancing customer satisfaction.

Overview

16
16
years of professional experience

Work History

Nail Technician

Noire Nail Bar Hunters Creek
11.2024 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Offered advice and recommended products to improve and maintain nails.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Communicated effectively with management concerning important customer issues.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.

Nail Technician

SoDo Nail and Lash Bar
03.2024 - 10.2024
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
  • Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
  • Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
  • Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
  • Educated clients on benefits of regular nail care, fostering loyalty and repeat business.
  • Improved client retention with exceptional customer service and follow-up care advice.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.

Nail Technician

Polish & Lash Salon
03.2023 - 03.2024
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Utilized wide range of nail care techniques to meet diverse client needs.
  • Customized nail treatments to address individual client concerns, promoting nail health.
  • Designed creative nail art designs and patterns.
  • Grew repeat client base through effective marketing and customer service.
  • Educated clients on proper use of salon products.
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.

Receptionist

Jade Spa Salon
08.2021 - 02.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Store Manager

Rancho Village Food Mart
10.2013 - 12.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Dental Assistant

Calvin Doan Dental
01.2011 - 10.2013
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Pharmacy Technician

Super Walmart Center
01.2011 - 10.2013
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

Restaurant Manager

Saii Asian Bistro
09.2009 - 01.2011
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.

Education

Nursing

University of Central Oklahoma
Edmond, OK

High School Diploma -

Westmoore High School
Oklahoma City, OK
05-2007

Skills

  • Customer service excellence
  • Sales proficiency
  • Problem solving
  • Active listening
  • Time management
  • Team collaboration
  • Multi-tasking ability
  • Interpersonal skills

Languages

English
Vietnamese

Timeline

Nail Technician

Noire Nail Bar Hunters Creek
11.2024 - Current

Nail Technician

SoDo Nail and Lash Bar
03.2024 - 10.2024

Nail Technician

Polish & Lash Salon
03.2023 - 03.2024

Receptionist

Jade Spa Salon
08.2021 - 02.2022

Store Manager

Rancho Village Food Mart
10.2013 - 12.2020

Dental Assistant

Calvin Doan Dental
01.2011 - 10.2013

Pharmacy Technician

Super Walmart Center
01.2011 - 10.2013

Restaurant Manager

Saii Asian Bistro
09.2009 - 01.2011

Nursing

University of Central Oklahoma

High School Diploma -

Westmoore High School

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Khanh Dang