Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Khanh Nguyen

Newcastle,WA

Summary

Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Operations Manager

PrimeFlight Aviation
12.2023 - Current
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Identify potential threat, safety compliance..
  • Implemented business strategies, increasing revenue.
  • Monitor, access and report to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Worked flexible hours across night, weekend, and holiday shifts.

Passenger Sales and Services Agent

Bamboo Airways
12.2022 - 08.2023
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
  • Ensured compliance with all safety protocols during boarding procedures for both passengers and crew members'' wellbeing.
  • Developed strong relationships with frequent travelers through personalized service, fostering loyalty and repeat business.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.

Passenger Service Supervisor

Swissport
07.2021 - 11.2022
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Maintained up-to-date knowledge of company services, effectively communicating changes to the team for seamless customer support.
  • Coached employees through day-to-day work and complex problems.
  • Created, prepared, and delivered reports to various departments.

Passenger Service Agent

Swissport
04.2021 - 07.2021
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.

Education

Bachelor of Science - Aviation Management

Green River Community College
Auburn, WA
03.2021

Skills

  • Decision-Making
  • Problem Resolution
  • Problem-Solving
  • Calm Under Pressure
  • Teamwork and Collaboration
  • Documentation And Reporting
  • Task Delegation
  • Operational Efficiency
  • Employee Scheduling

Additional Information

  • Port of Seattle SIDA/AOA badge holder.
  • GSC/CRO certified

Languages

Vietnamese
Full Professional
Korean
Limited Working

Timeline

Operations Manager

PrimeFlight Aviation
12.2023 - Current

Passenger Sales and Services Agent

Bamboo Airways
12.2022 - 08.2023

Passenger Service Supervisor

Swissport
07.2021 - 11.2022

Passenger Service Agent

Swissport
04.2021 - 07.2021

Bachelor of Science - Aviation Management

Green River Community College

Similar Profiles

CREATE PROFILE
Khanh Nguyen