Khanh Nguyen
El Monte,US
Summary
I am a dedicated IT Network Support Specialist as a contractor at Technet Partners, specializing in providing comprehensive technical assistance to diverse clients, including high-profile entities like Amazon. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. With experienced in LAN/WAN design, installation and management in Commercial and Warehouse Facilities. Great technical team member with positive attitude contributing high levels of expertise in network infrastructure, inside plant, server systems, and troubleshooting. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Network Technician Specialist
Technet Partners
06.2023 - Current
- Providing assistance to end-users in person or through the phone that could involve with software installation, hardware configuration, network connectivity, and other technical problems.
- Installing and Troubleshooting: Hi-Speed Internet, IPTV, WiFi, Smart Home, Video Services, and other new and emerging Technologies
- Solve complex network issues, signal loss, and equipment malfunctions.
- Collaborating with other IT professionals, such as network administrators, system administrator, and security experts, to address more complex technical challenges.
- Installed Amazon products including cameras, network racks, POS systems, self-checkout units, eco-carts, credit card readers, and automated gateways.
- Clients that we work with are Amazon, Chase Bank, and COX.
- Trusted Partners that work with us are APC, Bosch, Samsung, Aruba, Aerohive, Inerlogix, and Legrand.
Low Voltage
Green Light Wiring
03.2023 - 06.2023
- Executed diverse low-voltage assignments encompassing security systems, surveillance cameras, telecommunication setups, and network cabling across retail stores, commercial buildings, and residential properties.
- Collaborated with IT support to identify store IP addresses and ensure device functionality.
- Communicating with clients to investigate and resolve their issues.
- Rewired, pulled, and terminated Coax, Cat5, and Cat6 cables, including conduit bending and outlet installations using appropriate tools.
- Cable management as well as cleanliness after a job is top priority.
- Diagnose and troubleshoot IP cameras, access control and intercom systems Install, activate, and troubleshoot devices for customers at: NET, NEW ERA, TELAID, SHOPPERTRAK, VETERANSON etc.
Solar Inspection Technician
Better Earth Solar
03.2021 - 01.2023
- Diagnose PV Solar System Issues.
- Review Plans and installation procedure with inspectors on site.
- Performed site assessments, designed and installed solar panel systems, connected systems to the electrical grid, ensured compliance with regulations and safety protocols.
- Maintained detailed records, while also performing maintenance, fixing issues, and providing customer education on system operation.
- Contacting customers and updating them with the status of the service.
Education
Graduate Diploma - Electrical Technician
UEI College
West Covina, CA02.2021
Skills
- Amazon Web Services(AWS)
- Computer Network Operations
- Collaborative Problem Solving
- Hardware Installation
- Software Installation
- Network Configuration
- Trouble Shooting
- Wireless Networks
- IP Addressing
- Operating Systems
- Configuring Systems
- Low Voltage
- Solar Installation
- Network documentation
- Network troubleshooting
- Hardware installation
- Switching optimization
- Switches and routers
- Network installation
- Cable termination
- Switch installation
- Access control
- Structured cabling and wiring
- Computer skills
- Customer service
- Microsoft Word
- Data cabling installation
Certification
- Electrical Technician
- OSHA 10
- Lift Operating
- AWS
Job Title
IT Network Technician Specialist
Timeline
IT Network Technician Specialist
Technet Partners
06.2023 - Current
Low Voltage
Green Light Wiring
03.2023 - 06.2023
Solar Inspection Technician
Better Earth Solar
03.2021 - 01.2023
Graduate Diploma - Electrical Technician
UEI College
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