Khanh Pham
San Jose,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Teaspoon Campbell
Campbell, CA
05.2021 - Current
- Manage customer service inquiries and complaints in a timely manner.
- Supervise daily operations including assigning duties.
- Communicate regularly with customers to gain insights into their needs.
- Maintain up-to-date knowledge of company products and services.
- Maintain inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Ensure compliance with safety regulations and company policies.
- Mentor staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Resolve conflicts between team members in an effective manner.
- Collaborate with store manager to develop strategies for achieving sales and profit goals.
- Establish processes for monitoring customer satisfaction levels.
- Conduct regular performance reviews for employees to identify areas of improvement.
Marketing Manager
Teaspoon Campbell
Campbell, CA
07.2020 - 05.2021
- Developed and implemented marketing plans for new products.
- Conducted customer research to gain insights into consumer behavior.
- Created content for promotional materials, including brochures, flyers, and websites.
- Managed social media accounts and campaigns.
- Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
- Monitored competitors' activities to keep up with industry trends.
- Generated ideas to increase sales through creative promotions.
- Collaborated with vendors and organizations to reach more customers and create a fun environment for people in different age groups and different interests.
Barista
85 Degree Bakery
San Jose, CA
12.2018 - 12.2019
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Informed customers when their beverage order was ready and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Monitored inventory levels of supplies and restocked when necessary.
Barista
Tapioca Express Inc.
San Jose, CA
10.2017 - 12.2018
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained clean and organized workspace, enabling coworkers to locate resources and products easily.
- Maintained calm demeanor during high-volume periods and special events.
Education
GED -
Campbell Adult And Community Education
San Jose11-2021
Associate of Science - Software Engineering
San Jose City College
San Jose, CASkills
- Operations Management
- Workload Management
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Product and Service Knowledge
- Employee Performance Evaluations
- Customer Relations
- Money Handling
- Staff Training and Development
- Marketing Knowledge
- Team Motivation
- Sales Strategies
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Timeline
Assistant Manager
Teaspoon Campbell
05.2021 - Current
Marketing Manager
Teaspoon Campbell
07.2020 - 05.2021
Barista
85 Degree Bakery
12.2018 - 12.2019
Barista
Tapioca Express Inc.
10.2017 - 12.2018
GED -
Campbell Adult And Community Education
Associate of Science - Software Engineering
San Jose City College
Similar Profiles
VINCENT ROMEROVINCENT ROMERO
Barista at TeaspoonBarista at Teaspoon
Kaden O’DellKaden O’Dell
Barista at Teaspoon Boba ShopBarista at Teaspoon Boba Shop
Jeanne Margaret VelasquezJeanne Margaret Velasquez
Shift Supervisor at TeaspoonShift Supervisor at Teaspoon
Jessica ParedezJessica Paredez
CPA Administrative Assistant at AccountyfyCPA Administrative Assistant at Accountyfy
Eric HuertaEric Huerta
GTM Sales Lead at DryMergeGTM Sales Lead at DryMerge