Khanh Quang Doan
210 Chung Cu Phuong 3, Lō B1, Dūōng Vīnh Hōi, Phuōng Vīnh Hōl, Ho Chi Minh City, Vietnam
Summary
Assistance Manager with 10+ years of experience in hospitality and medical administration, skilled in quality control, Microsoft Office, and billing audits. Demonstrates strong leadership, problem-solving, and customer-service capabilities with a track record of improving client retention, standardizing service quality, and streamlining claim processes. Seeks to apply operational oversight and team coaching to improve service consistency and efficiency in a frontline managerial role.
Overview
17
17
years of professional experience
Work History
Receptionist cum Butler
The Lancaster Legacy
01.2026 - Current
- Welcoming and providing formal hotel services as well as information to guests.
- Handling guest's complain (hotel guest and resident).
- Organizing parties, dinners and occasions as guest's request.
- Check in and check out procedure.
Assistance Manager
Milano Nail Spa Sugarland
01.2020 - Current
- Managed front-desk and cashier workflows to maintain daily salon throughput and timely client service.
- Resolved client complaints with follow-up actions that improved client retention and satisfaction metrics.
- Conducted quality control checks to standardize technician services and reduce rework incidents.
- Trained and coached staff to improve service consistency and shorten issue resolution time.
Medical and Billing Auditing Administration - Acting Department Coordinator
1st Choice Accident and Injury
10.2017 - 12.2019
- Streamlined claim submission process to reduce resubmissions and achieve measurable results.
- Coordinated timely document exchange with law offices and patients to improve case processing speed.
- Supported shift operations to maintain continuity and increase team throughput during peak periods.
- Resolved billing discrepancies to restore accurate patient balances and prevent claim denials.
Guest Service Agent - Supervisor
Sherwood Residence
02.2012 - 08.2014
- Managed guest check-in and check-out processes ensuring accurate billing and timely room assignment.
- Resolved payment and guest issues while maintaining service consistency and guest satisfaction.
- Handled cash and currency exchanges with strict adherence to financial controls and audit readiness.
Shop Assistance and Barista
LeBake Coffee and Bakery
10.2009 - 07.2011
- Managed daily cafe operations including inventory and supplier orders to ensure uninterrupted service.
- Prepared specialty coffee and trained team members on brewing standards, improving beverage consistency.
- Developed and maintained dealer and partner distribution system to expand shop reach and sales.
- Planned and executed sales promotions and incentives that delivered measurable uplift in store transactions.
Sales and Marketing Employee - Internship
Grand Hotel Saigon
06.2009 - 10.2009
- Developed and managed dealer distribution and key account networks to expand market coverage and partner engagement.
- Planned and executed sales promotions and incentive programs that produced measurable results in revenue generation.
- Implemented sales management procedures and compensation schemes to improve team performance and accountability.
- Coordinated marketing activities and partner collaborations to increase brand visibility and business opportunities.
Waiter (Food and Beverages Department) - Internship
Grand Hotel Saigon
04.2009
- Managed food and beverage service for weddings and events, ensuring timely setup and smooth service flow.
- Delivered attentive customer service to guests, resulting in measurable improvements in guest satisfaction.
- Coordinated event setup tasks with team members to reduce setup time and prevent service delays.
- Handled guest requests and resolved service issues quickly to maintain a high standard of event execution.
Education
Certification of Intensive English Program -
Houston Community College System
01-2015
Bachelor Degree - Hospitality and Tourism
Raffles College
Sydney, Australia01-2011
Certification of Attainment - Barista
Coffee School
Sydney, Australia01-2009
Certification of English for Academic Purposes - undefined
International House Sydney
Sydney, Australia01-2009
Advance Diplomas - Hospitality and Tourism
Raffles International College
Ho Chi Minh City, Vietnam01-2009
High School Certification - undefined
Nguyen Thi Minh Khai High School
Ho Chi Minh City, Vietnam01-2007
Skills
- Microsoft Office
- Opera
- Protel
- Customer Service
- Teamwork
- Leadership
- Problem Solving
- Quality Control
Languages
English - Highly Proficient
Vietnamese - Native
Awards
- Associate of the month in the category of Passion for Service, September 2012
- Humanity Award (2017) - Harvey Hurricane in Texas, Award of Excellence in Effort and Determination (2017 and 2018)
- Employee of the Year (2022, 2023 and 2024) - Recognition of hard working, dedication and passion for company.
Timeline
Receptionist cum Butler
The Lancaster Legacy
01.2026 - Current
Assistance Manager
Milano Nail Spa Sugarland
01.2020 - Current
Medical and Billing Auditing Administration - Acting Department Coordinator
1st Choice Accident and Injury
10.2017 - 12.2019
Guest Service Agent - Supervisor
Sherwood Residence
02.2012 - 08.2014
Shop Assistance and Barista
LeBake Coffee and Bakery
10.2009 - 07.2011
Sales and Marketing Employee - Internship
Grand Hotel Saigon
06.2009 - 10.2009
Waiter (Food and Beverages Department) - Internship
Grand Hotel Saigon
04.2009
Bachelor Degree - Hospitality and Tourism
Raffles College
Certification of Attainment - Barista
Coffee School
Certification of English for Academic Purposes - undefined
International House Sydney
Advance Diplomas - Hospitality and Tourism
Raffles International College
High School Certification - undefined
Nguyen Thi Minh Khai High School
Certification of Intensive English Program -
Houston Community College System