Khanh (Katie) Nguyen
McKinney,TX
Summary
Adept at elevating team performance and customer satisfaction, I honed my skills in operations management and exceptional customer service at Nobu Restaurant. My background includes streamlining processes to enhance efficiency and mentoring staff to foster leadership qualities. Achievements include significantly boosting service quality and implementing cost-control measures to increase profitability.
Overview
16
16
years of professional experience
Work History
Manager
Nobu Restaurant
05.2019 - Current
- First impression of the restaurant
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving complaints and disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Training new employees and Cross-trained existing employees to maximize team agility and performance. Guided team in maintaining high productivity and performance metrics.
- Controlled costs to keep the business operating within budget and increase profits.
- Handling schedules, reservations, food and beverage quality
- Assisted in recruiting and hiring of team members.
Lead Server
Nobu Restaurant
03.2015 - 04.2019
- Managed high-volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Server
Nobu Restaurant
01.2011 - 03.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Well operated with POS system, OpenTable and kitchen paces.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Team player, willing to help coworkers, providing guidance on restaurant standards
Medical Office Assistant
Allen Medical Clinic
02.2014 - 10.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
Medical Office Assistant
Matlock Family Clinic
12.2008 - 12.2012
- Registered patients and completed associated paperwork for accurate records.
- Updated patient information and insurance details for accurate electronic medical records.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and billing payments.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation promptly.
- Medical code billing, verifying insurance, and coordinating with patients regarding insurance matters.
Credentialing Associate (Volunteer)
Methodist Dallas Medical Center
01.2018 - 04.2018
- Maintained strict confidentiality when handling sensitive information pertaining to providers'' credentials and personal history.
- Work closely with medical staff office personnel to resolve any discrepancies found during verifications.
- Ensured compliance with regulatory standards by staying current on industry guidelines and applying them to daily tasks.
- Perform regular audits on current providers' files to maintain up-to-date credentials information.
Education
Bachelor of Science - Health Administration
The University of Texas At Dallas
Richardson, TX05-2018
Associate of Science - Nursing Practice
Tarrant County College
Fort Worth, TX05-2010
Skills
- Exceptional customer service
- Team leadership
- Organization and efficiency
- Hospitality service expertise
- Complex Problem-solving
- Operations management
- Marketing
- Training and development
- Positive and friendly attitude
- Strong work ethic
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Manager
Nobu Restaurant
05.2019 - Current
Credentialing Associate (Volunteer)
Methodist Dallas Medical Center
01.2018 - 04.2018
Lead Server
Nobu Restaurant
03.2015 - 04.2019
Medical Office Assistant
Allen Medical Clinic
02.2014 - 10.2015
Server
Nobu Restaurant
01.2011 - 03.2015
Medical Office Assistant
Matlock Family Clinic
12.2008 - 12.2012
Bachelor of Science - Health Administration
The University of Texas At Dallas
Associate of Science - Nursing Practice
Tarrant County College
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