Khania Heyward
Houston
Overview
8
8
years of professional experience
Work History
Picker/Packer/Shipper
DHL Lego
06.2023 - 06.2025
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Team Member
Whataburger
12.2022 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Order Processor
McLane Company, Inc
08.2021 - 12.2023
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Balanced competing priorities effectively within a high-pressure environment, consistently delivering results that met or exceeded expectations.
Picking/Packing Associate
HelloFresh
03.2018 - 08.2021
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Received positive feedback from supervisors for consistently meeting or exceeding packing quotas.
- Managed multiple tasks simultaneously while maintaining focus on prioritizing urgent orders effectively.
Housekeeping
Holiday Inn Hotel
03.2017 - 02.2018
- Assisted in maintaining facility cleanliness by completing routine housekeeping tasks during overnight shifts.
- Maintained a clean, safe environment through daily housekeeping tasks and waste disposal management.
- Improved communication with housekeeping and maintenance departments, ensuring guest requests were promptly fulfilled.
- Collaborated with housekeeping to ensure timely room turnover, minimizing guest delays during peak hours.
- Collaborated with housekeeping staff to ensure timely room availability and optimal cleanliness standards.
Education
High School Diploma -
Can Academy
Fort Worth, TX06.2018
Skills
- Product packaging
- Order picking
- Warehouse safety
- Time management
- Packing accuracy
- Labeling and tagging
- Loading and unloading
- Shipping and receiving
- Shipment preparation
- RFID scanning
- Barcode scanning
- Packing materials
- Pallet jack usage
- Box building and packing
- Quick learner
- Dependable and reliable
- Teamwork and collaboration
- Product picking
- Motivated team player
- Attention to detail
Timeline
Picker/Packer/Shipper
DHL Lego
06.2023 - 06.2025
Team Member
Whataburger
12.2022 - 05.2024
Order Processor
McLane Company, Inc
08.2021 - 12.2023
Picking/Packing Associate
HelloFresh
03.2018 - 08.2021
Housekeeping
Holiday Inn Hotel
03.2017 - 02.2018
High School Diploma -
Can Academy