Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khanyisile Maphosa

Kalamazoo,MI

Summary

Dawie (Daw-wee) is my nickname and the name I go by. My personality is just as unique as my name and bubbly as my game. I pride myself on my keen adaptability and strong work skills in any situation and environment I am placed in. Hard working employee with amazing teamwork skills.

Overview

13
13
years of professional experience

Work History

House Manager Aide

Edan Haven
04.2019 - Current
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Assisted residents with daily hygiene and living tasks.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Recruited, hired and trained housekeeping staff to maintain competent workforce.
  • Sorted, laundered and put away various laundry items.
  • Washed and put away kitchen dishes, utensils and glassware.

Clinical Care Staff Member/Medical Assistant

Kalamazoo Foot Surgery
04.2023 - 09.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Completed clinical procedures and gathered patient data for interpretation by physician.

Phlebotomist/Lab Technician

Bronson Methodist Hospital
11.2022 - 04.2023
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Maintained documentation on tests performed in lab.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Processed patient specimens according to priority and documented results.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Collaborated with other departments to establish cohesive laboratory operations.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Prepared blood smears and determined levels of normalcy.

CNA

Meadowlark Hills Retirement Community
12.2020 - 06.2022
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Customer Service Representative

PNC CALL CENTER
12.2017 - 05.2020


  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to customers.
  • Completed call documentation while speaking with customers.

Room Attendant

Raddison Hotel
08.2017 - 02.2018
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

CareGiver

Fresh Perspective Home Care
01.2017 - 08.2017
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Event Assistant Manager/Cashier

Skyzone Kalamazoo
11.2014 - 04.2016
  • Plan/Host parties and bookings.
  • Created employee schedules to align coverage with forecasted demands.
  • Designed weekly sales promotions to attract new and repeat customers and increase sales.
  • Trained new employees on proper protocols and customer service standards.
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints quickly to maintain customer satisfaction.

Host/Waitress

Theo & Stacy Restaurant
08.2010 - 11.2014
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.

Education

Associate of Science - Nursing

South College
Knoxville, TN
05.2024

Associate of Applied Science - Nursing Assistant

Manhattan Area Technical College
Manhattan, KS
10.2020

General Associate Degree - General Studies

Kalamazoo Valley Community College3.2
Kalamazoo, MI
05.2017

Highschool Diploma -

Kalamazoo Central Highschool
Kalamazoo, MI
06.2015

Skills

  • Cashier/Cash Handling- 6 years
  • Cleaning- 6 years
  • Customer Service-8 years
  • General Office skills-3 year
  • Event Planning
  • Service Quality
  • Supervising Residents
  • Maintenance and Repair Management
  • Medical Technology
  • Medical Records Management
  • Microsoft Word
  • Microsoft PowerPoint
  • Retail Sales Customer Service
  • Order Fulfillment
  • Active Listening
  • Stocking and Replenishing
  • Clinical Lab Settings
  • Specimen Collection
  • Inventory Control
  • Sterile Procedures and Techniques
  • Charting Expertise
  • Grooming and Bathing Assistance
  • Medication Assistance

Timeline

Clinical Care Staff Member/Medical Assistant

Kalamazoo Foot Surgery
04.2023 - 09.2023

Phlebotomist/Lab Technician

Bronson Methodist Hospital
11.2022 - 04.2023

CNA

Meadowlark Hills Retirement Community
12.2020 - 06.2022

House Manager Aide

Edan Haven
04.2019 - Current

Customer Service Representative

PNC CALL CENTER
12.2017 - 05.2020

Room Attendant

Raddison Hotel
08.2017 - 02.2018

CareGiver

Fresh Perspective Home Care
01.2017 - 08.2017

Event Assistant Manager/Cashier

Skyzone Kalamazoo
11.2014 - 04.2016

Host/Waitress

Theo & Stacy Restaurant
08.2010 - 11.2014

Associate of Science - Nursing

South College

Associate of Applied Science - Nursing Assistant

Manhattan Area Technical College

General Associate Degree - General Studies

Kalamazoo Valley Community College3.2

Highschool Diploma -

Kalamazoo Central Highschool

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Khanyisile Maphosa