Khanysha Youngblood
Detroit,MI
Overview
1
1
Certification
14
14
years of professional experience
Work History
Laborer
Wayne County Roads
Detroit, MI
04.2017 - Current
- Operated heavy machinery to support various construction tasks
- Operating Heavy Machinery (Bulldozer)
- Excavated earth to prepare sites for construction projects
- Conducted drilling for installation of structures
- Mixed cement for construction applications
- Applied patches to asphalt surfaces to ensure smooth and safe road conditions
- Operated jackhammer to break concrete surfaces
- Building, Sculpting
- Housekeeping mopping sweeping dusting organizing taking out trash
Caregiver
Community health automated Medicaid Processing System
Detroit, MI
04.2014 - 03.2021
- Assisted vulnerable adults with daily living activities with hygiene, mobility, and meal support.
- Supported bathing, dressing and personal care needs.
- Provided medication reminders and assisted with care routines for assigned clients.
- Promoted self-care skills such as bathing, grooming, and toileting to encourage independence among clients.
- Engaged elderly clients in conversation and recreational activities to enhance emotional well-being and reduce feelings of isolation.
- Supported clients with daily care in community health Medicaid processing settings.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assisted individuals with mobility challenges to enhance independence and ensured ongoing safety through regular monitoring.
- Transported clients to various appointments and errands to shop for groceries, attend doctor appointments and run errands.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding.
- Followed care plan and directions to administer medications.
Cashier/Customer Service
Peet's Coffee & Tea
Reno, NV
04.2019 - 05.2020
- Performed cashier duties
- Demonstrated extensive knowledge of cash register operations
- Responsible for taking customers' orders
- Issued rain checks, refunds, and exchanges
- Provided, efficient fast service
- Maintained clean and organized workspace to support positive customer experience
- Rotated merchandise, inventory, and various sizes
- Executed nightly closing tasks to ensure store readiness for next day
Call Center Representative
Wells Fargo
Reno, NV
10.2018 - 05.2019
- Handled inbound customer calls for Wells Fargo banking and account support.
- Responded to incoming calls from customers seeking assistance.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Resolved account questions using Wells Fargo policies and procedures.
- Explained Wells Fargo products, services, and account features.
- Escalated complex issues to Wells Fargo specialists and supervisors.
- Maintained professional communication with customers during high-volume call queues.
- Documented call details in Wells Fargo customer service systems.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Directed customer calls to appropriate departments with professionalism.
- Facilitated the transfer of reward points between customer accounts.
- Verified customer identity and protected confidential information.
Clerk Assistant
PREFERRED MOVING AND STORAGE
CLINTON, TWP
06.2013 - 09.2013
- Executed office duties including typing, operating office machines, and sorting mail to ensure smooth daily operations.
- Organized and classified information based on established guidelines, enhancing accessibility and retrieval efficiency.
- Find and retrieve information from files in response to requests from authorized users.
- Systematically stored materials in file cabinets, boxes, bins, or drawers according to classification standards.
- Entered data accurately into computer systems to maintain up-to-date records., inputting data into a computer and/or on paper using a typing device (computer or typewriter)
Thrift Store Clerk
SECOND HAND ROSE SHOP
Mount Clemens, MI
06.2012 - 08.2012
- June 2012 pricing items, re-stocking, tagging items
- Tagged clothing, shoes, and housewares with accurate pricing labels.
- Mark selling price by hand on boxes containing merchandise.
- Put price information on tickets, marking by hand or using ticket-printing machine.
- Sorted donated merchandise for sales floor and backroom storage at Second Hand Rose Shop.
- Stocked shelves and racks with clean, organized thrift items.
- Assisted customers with product locations, fitting rooms, and donation questions.
- Worked until June 2012
Filing Clerk
HARRISON WATER AND SEWER DEPARTMENT
HARRISON, MI UNITED STATES
06.2012 - 08.2012
- Gather materials to be filed from departments or employees.
- Scan or read incoming materials to determine how and where they should be classified or filed.
- Sorted and classified information according to content, purpose, user criteria, or chronological, alphabetical, or numerical order to ensure easy retrieval.
- Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information
- Retrieved and provided information from files in response to requests from authorized users, facilitating efficient access to data.
- Perform general office duties such as typing, operating office machines, and sorting mail.
- Supported marketing team with daily tasks.
Education
High school diploma - General Studies
L'Anse Creuse High School
North, Macomb County, MI05-2012
Skills
- Vehicle Operation
- Tool Management
- Load Management
- Cash management
- Cash register operations
- Cashiering
- Customer service representative
- Customer Service (2 years)
- Call Center
- Management experience
- Retail sales
- Guest Services
- Food Preparation
- Meal Preparation
- Personal care
- Safety Monitoring
- Data Entry
- Typing
- Computer operations
- Microsoft Word
- Microsoft PowerPoint
- Team Collaboration
- Management experience
- Pricing
- Retail sales
- Microsoft Word
- Microsoft PowerPoint
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- Driver's License
- April 2021 to November 2024
Timeline
Cashier/Customer Service
Peet's Coffee & Tea
04.2019 - 05.2020
Call Center Representative
Wells Fargo
10.2018 - 05.2019
Laborer
Wayne County Roads
04.2017 - Current
Caregiver
Community health automated Medicaid Processing System
04.2014 - 03.2021
Clerk Assistant
PREFERRED MOVING AND STORAGE
06.2013 - 09.2013
Thrift Store Clerk
SECOND HAND ROSE SHOP
06.2012 - 08.2012
Filing Clerk
HARRISON WATER AND SEWER DEPARTMENT
06.2012 - 08.2012
High school diploma - General Studies
L'Anse Creuse High School