Khaori Monroe
Emmaus,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Target
Vauxhall, New Jersey
10.2012 - 01.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Mail Carrier
United States Postal Service, USPS
Newark, NJ
06.2013 - 09.2022
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Contributed to increased postal revenue by promoting and selling USPS products and services during daily deliveries.
Merchandiser
PepsiCo
Allentown, PA
08.2023 - Current
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Analyzed sales data to identify underperforming products or categories requiring targeted merchandising efforts for improved performance.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Created visual displays to highlight new and featured products.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Supported on-time project completion by effectively prioritizing tasks and managing workflow.
- Facilitated clear communication between departments, ensuring smooth production operations.
Education
High School Diploma -
Essex County Vocational North 13th
Newark, NJ06.2011
Skills
- Cloud Computing
- Troubleshooting
- Network Troubleshooting
- Documentation And Reporting
- Wireless Networking
- Network configuration
- Performance Testing
- Network Security
- Customer Relations
- Teamwork and Collaboration
- Organizational Skills
- Linux experience
- Problem-solving aptitude
- Relationship Building
- Written Communication
- Fashion industry knowledge
- Retail knowledge
- Product Launch Support
- Customer Service
- Multitasking
- Visual Media Production
- New Display Creation
- Interior and Window Display Maintenance
Certification
- Cybersecurity (network pro &network+), Purdue Global university - 4/17/24- 11/13/24
Timeline
Merchandiser
PepsiCo
08.2023 - Current
Mail Carrier
United States Postal Service, USPS
06.2013 - 09.2022
Customer Service Representative
Target
10.2012 - 01.2014
High School Diploma -
Essex County Vocational North 13th