Summary
Overview
Work History
Education
Skills
Background
Timeline
Generic

Khara Hesselton Benoit

Sunapee,New Hampshire

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Driven to continuously learn and add professional development. Passionate about the growth of the mountain environment as a community hub.

Overview

2026
2026
years of professional experience

Work History

Coach

Whaleback Core Team
Enfield, NH
01.2025 - Current
  • Demonstrated various skiing techniques while providing clear instruction and guidance.
  • Created a safe environment for students by closely monitoring their progress on the slopes.
  • Assisted with the organization and implementation of special events such as races and competitions.
  • Monitored weather conditions regularly in order to determine if it was safe for skiing activities.
  • Ensured that all participants adhered strictly to safety protocols at all times when on the slopes.
  • Developed and implemented individualized lesson plans for skiers of all levels.

Lodge Operations

Whaleback MT
Enfield, NH
02.2021 - Current
  • Fostered community engagement through strategic partnerships within ski industry.
  • Founded and coordinated summer camp and activities, ensuring compliance with licensing standards.
  • Managed food and beverage services, streamlining kitchen operations to improve guest satisfaction.
  • Directed food and beverage services, and retail sales, enhancing lodge profitability.
  • Maintained licensing for various mountain areas, ensuring compliance and operational efficiency.
  • Cultivated valuable community ties and industry connections, enhancing the lodge's reputation.
  • Oversaw lodge operations, including maintenance, sales, marketing, and retail, driving community involvement, and business growth.
  • Cultivated valuable relationships within the ski industry, leveraging ties in retail, racing, and coaching to enhance operational success.
  • Coordinated special and private events, enhancing guest experiences, and adding off-season profit.

Assistant General Manager

Lulus BBQ
Louisville , CO
05.2013 - 09.2016
  • Ensured customer service standards consistently met or exceeded expectations.
  • Developed marketing plans to effectively promote company products and services.
  • Created innovative themed party concepts based on client requirements.
  • Formulated strategies to enhance customer satisfaction and boost catering sales.
  • Organized staff schedules and provided training on food safety protocols.
  • Analyzed daily restaurant data to identify trends in customer satisfaction and profitability.
  • Resolved customer complaints swiftly by addressing concerns and providing tailored solutions.
  • Managed kitchen staff while executing high-volume orders efficiently.

Merchandising Manager

Hendersons Ski Systems
Quechee, VT
  • Provided exceptional customer service by responding to inquiries promptly and courteously.
  • Maintained updated knowledge of ski equipment through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked with cross-functional teams to achieve goals.

Alpine Race Coach

Quechee Lakes
Quechee, VT
  • Provided athletes with feedback after each race or practice session.
  • Developed training plans and coached athletes to reach their maximum potential in racing competitions.
  • Collaborated with team members including coaches, trainers, medical staff, parents.
  • Monitored athlete performance during practice sessions and races to identify areas for improvement.
  • Planned pre-race strategy meetings with teams prior to major competitions.
  • Assisted in organizing fundraising activities for the team.
  • Attended conferences related to coaching techniques.

Education

Bachelor of Science - Elementary Education

Champlain College
Burlington, VT
05-2002

Skills

  • Lodge operations management
  • Food service coordination
  • Community engagement
  • Event planning
  • Customer service
  • Cross-functional collaboration
  • Retail operations
  • Fundraising organization
  • Guest experience

Background

As a child I grew up loving skiing and became an avid ski racer.  I took my passion for the sport to become a coach and invested time in the industry as a whole.  Moving from Vermont to the Adirondacks and then to Colorado I was able to experience many areas, climates and industry activities.  I spent my time at home in the local ski shop learning about skis, maintenance, retail, and customer service.  I have coached many different levels of young athletes.  In 2016 I moved back to NH to start a family.  Part of starting over was finding a ski "spot".  Not a resort, but a place that I could be a part of.  A place to become home base.  Growing up in the Upper Valley, Whaleback was the first that came to my mind.  I grew uop racing at Whaleback, training at Whaleback.  First things first, you join race league!  As an infant my daughter sat in a car seat in the old skylight windows that looked over the hill.  We quickly fell back in love with the little gem, just down the road.  We joined camps, skied with Elsa and found a "spot".  I was asked to work an event at the end of February vacation......sounded fun, I jumped right on board.  Joining the team felt right.  Thew following summer I started the summer camp at the mountain.  I quickly learned the ins and outs of how the mountain operated in the off season.  As much as I wanted to be the director of all things fun at Whaleback, that position wasn't open.  But, the Kitchen Manager position was.  I have an extensive background in restaurants and knew that I could do the job.  I knew I could make a fun menu that the skiers would love and stand out against the larger areas that surround us.  I took food sales to a new level.  I expanded food service to three locations.  Next up, catering and events.  The off season seemed like a good time to grow.  Events started to take off when I built the outdoor food service and bar and added music each week to our new family nights.  Family nights went from very few guests to up to 400 on some occasions.  Watching these events evolve has been a joy.  It has strengthened our community and become a destination on friday nights and weekends.  As years have passed Whaleback has become a "spot" for not just me and my little family, but for so many families!  It started as just the kid you'd see at summer camp or in a lift line to the kid that has to peeled out of the lodge on a Tuesday after eating the burgers that went viral.  To then not only see the whole family and siblings begin to learn a new sport and spend time year round at the mountain.  

Through the time I have been at Whaleback, I have grown the food and beverage department.  Taken on business operations and followed through with our number one priority, being a community hub that everyone can be a part of.  Year round.  

Being a part of the little Mountain on 89 not only became my "spot" but my passion.  Watching it and helping it grow is my priority.  I take pride in Whaleback's small successes and know that I can lead it through larger ones.  

Timeline

Coach

Whaleback Core Team
01.2025 - Current

Lodge Operations

Whaleback MT
02.2021 - Current

Assistant General Manager

Lulus BBQ
05.2013 - 09.2016

Merchandising Manager

Hendersons Ski Systems

Alpine Race Coach

Quechee Lakes

Bachelor of Science - Elementary Education

Champlain College
Khara Hesselton Benoit
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