Kharah Harrison
Decatur,GA
Summary
Detailed customer service professional with successful experience in fast-paced office settings. Organized and passionate team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Stay at Home, Homeschool Mom
Legacy Academy Decatur
09.2010 - Current
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Researched multiple curricula, methodologies and perspectives as part of educational planning.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
- Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Independent Contractor
Self-Employed
01.2007 - 12.2015
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Processed payments, entering sales in register for prompt customer service.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Monitored current trends to understand fashions and better serve customer needs.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
Cosmetic Counter Manager
Belk Department Store
03.2005 - 01.2007
- Recruited trained, and mentored new employees, fostering a high-performance team environment.
- Analyzed sales, wrote sales reports and set sales goals for cosmetics counter at Belk.
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
- Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Representative
Dillard's Department Store
07.2004 - 05.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Arts - Communication And Rhetoric
Eastern Michigan University
Ypsilanti, MI05.2007
Study Abroad Program Completion - French Language And Literature
L'Université Paul Cézanne Aix-Marseille III
Aix-en-Provence, FranceSkills
- Curriculum Development
- Group and individual instruction
- Student-centered learning
- Learner assessment
- Analytical and Critical Thinking
- Multitasking Abilities
- Interpersonal Communication
- Office administration
- Conversational French language skills
- Microsoft Office Suite
Timeline
Stay at Home, Homeschool Mom
Legacy Academy Decatur
09.2010 - Current
Independent Contractor
Self-Employed
01.2007 - 12.2015
Cosmetic Counter Manager
Belk Department Store
03.2005 - 01.2007
Customer Service Representative
Dillard's Department Store
07.2004 - 05.2005
Bachelor of Arts - Communication And Rhetoric
Eastern Michigan University
Study Abroad Program Completion - French Language And Literature
L'Université Paul Cézanne Aix-Marseille III
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