Kharah Shepherd
Lufkin,TX
Summary
Reliable professional offering several years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols. Great commutative skills, customer service skills, and secretarial skills.
Overview
4
4
years of professional experience
Work History
Maintenance Crew Member
UPCI Texas District
Lufkin, Texas
05.2024 - Current
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Sweep, mop and vacuum floors of all areas.
- Follow established safety procedures while operating machinery and using chemicals.
- Assist with special projects including painting walls or moving furniture as required.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Empty wastebaskets and trash containers.
- Inspect buildings for safety hazards before beginning work assignments.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Keep a log book of daily tasks completed for record keeping purposes.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Maintained inventory of office supplies and ordered new materials as needed.
- Developed and implemented organizational systems to streamline workflow processes.
- Analyzed data from past events to identify areas for improvement.
- Created and managed filing systems for easy access to records and documents.
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
- Provided assistance communicating, typing correspondence or obtaining information.
Stocker
Hobby Lobby
Athens, Georgia
08.2022 - 11.2024
- Participated in physical inventories of stock on hand periodically.
- Organized storage areas for efficient use of space.
- Arranged merchandise in an attractive manner to promote sales.
- Inspected stock for damage or defects and reported issues to management.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Recorded quantity, type and value of materials or items received.
- Ensured that all products were labeled properly before stocking the shelves.
- Received and processed incoming shipments of merchandise.
- Stocked shelves with newly arrived products.
- Provided customer service by answering questions about product location, price and availability.
Dardin Company
Olive Garden
Lufkin, TX
02.2023 - 07.2024
- Attended workshops and seminars to stay abreast of industry trends and developments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Crew Member
Popeyes® Louisana Kitchen
Gainesville, GA
07.2021 - 03.2022
- Checked expiration dates on all products before serving them to customers.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Resolved customer complaints in a professional manner.
- Adhered to health department regulations regarding food handling procedures.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Secretary
Faith Tabernacle Church Of God In
Conyers, GA
07.2020 - 12.2020
- Updated contact lists on a regular basis; created new contacts as needed.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Provided administrative support to the Office Manager and other staff members.
- Organized and maintained filing systems for important documents.
- Assisted with special projects or tasks related to departmental functions upon request.
- Inspected rooms for cleanliness prior to guest arrival.
- Washed windows both inside and outside of the facility.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Provided assistance with laundry services when needed.
- Polished furniture to remove dust and dirt buildup.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Education
High School Diploma -
Texas Bible College
Lufkin, TXSkills
- Cleaning procedures
- Customer service experience
- Dining customer service
- Customer Communication
- Leadership/communication skills
- Teamwork and Communication
- Relationship Building
- Organizational Systems
- Interpersonal Skills
- Sorting and Categorizing
- Scheduling
- Team Leadership
- Time Management
- Attention to Detail
- Multitasking skills
- Written Communication
- Team building
- Decision-Making
- Analytical Skills
- Deep learning
- Active Listening
- Task Prioritization
- Problem-Solving
- Professionalism
- Self Motivation
- Reliability
- Data Interpretation
Timeline
Maintenance Crew Member
UPCI Texas District
05.2024 - Current
Dardin Company
Olive Garden
02.2023 - 07.2024
Stocker
Hobby Lobby
08.2022 - 11.2024
Crew Member
Popeyes® Louisana Kitchen
07.2021 - 03.2022
Secretary
Faith Tabernacle Church Of God In
07.2020 - 12.2020
High School Diploma -
Texas Bible College
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