Overview
Work History
Education
Skills
Certification
Timeline
Generic

Khardaijah Young

Gulfport,MS

Overview

10
10
years of professional experience
1
1
Certification

Work History

Multi-Skilled Technician

Memorial Hospital At Gulfport
11.2022 - 10.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Logged patient information and recorded results into system.
  • Stocked phlebotomy cart or carrier with appropriate supplies.

Nursing Assistant

Select Specialty Hospital LTAC
02.2021 - 10.2022
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Documented care actions by completing records and logs in medical software system.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Customer Service Representative

Broadpath
07.2020 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Personal Care Assistant

Help At Home
10.2019 - 03.2020
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Customer Service Representative

SaviLinx
10.2018 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

2nd Assistant Manager

Citi Trends
01.2017 - 10.2018
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Customer Service Representative

General Dynamics
01.2016 - 01.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Cashier

Walmart
11.2014 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Team Leader

Winn Dixie
10.2013 - 11.2014
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Handled Customer Service issues.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Kept records of customer interactions, customer accounts, and file documents.

Education

High School Diploma -

Gulfport High School
Gulfport, MS
06.2014

Skills

  • Customer Service
  • Patient Flow Management
  • Biohazard Disposal
  • Medical Records Maintenance
  • Documentation Management
  • Infection Control
  • Supply Restocking
  • Hemoglobin Testing
  • Patient Confidentiality
  • HIPAA
  • Venipuncture
  • Data Entry
  • Recording Data
  • Medical Records Review
  • Health Education
  • Specimen Labeling Procedures
  • Patient Care
  • Patient Support
  • Medical Office Administration
  • Medical Records Management
  • Paperwork Processing
  • Product Knowledge
  • Data Collection
  • Information Security
  • Call Management
  • Complaint Resolution
  • Account Updating
  • Documentation
  • CRM Software
  • Customer Relations
  • Clerical Support
  • Customer Relationship Management (CRM)
  • Microsoft Excel
  • Problem Resolution
  • Quality Assurance Controls
  • Multi-Line Phone Talent
  • Critical Thinking
  • Typing skills
  • Customer Service Skills
  • Money Handling skills
  • Organizational Skills
  • Type 45 WPM

Certification

  • PT - Phlebotomy Technician
  • CET - EKG Technician
  • BLS Certification
  • First Aid Certification
  • CPR Certification

Timeline

Multi-Skilled Technician

Memorial Hospital At Gulfport
11.2022 - 10.2023

Nursing Assistant

Select Specialty Hospital LTAC
02.2021 - 10.2022

Customer Service Representative

Broadpath
07.2020 - 01.2021

Personal Care Assistant

Help At Home
10.2019 - 03.2020

Customer Service Representative

SaviLinx
10.2018 - 08.2019

2nd Assistant Manager

Citi Trends
01.2017 - 10.2018

Customer Service Representative

General Dynamics
01.2016 - 01.2017

Cashier

Walmart
11.2014 - 01.2016

Customer Service Team Leader

Winn Dixie
10.2013 - 11.2014

High School Diploma -

Gulfport High School
  • PT - Phlebotomy Technician
  • CET - EKG Technician
  • BLS Certification
  • First Aid Certification
  • CPR Certification

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Khardaijah Young