KHARETH BANKS
Morrow,GA
Summary
Customer service professional with 10 years of proven success in exceeding client satisfaction goals. Expertise in active listening, effective communication, and innovative problem-solving to provide customized solutions. Demonstrates proactive approach and adaptability in both independent and team environments.
Overview
12
12
years of professional experience
Work History
Forklift/Palletizer Operator
TreeHouse Foods Inc.
Forest Park, GA
07.2023 - 08.2025
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Load and unload trucks pallets and loads for partial and mixed pallets, wrapped finished pallets.
- Demonstrated strong attention to detail while overseeing the assembly of boxes or trays prior to palletizing operations, ensuring consistent results across all packaged items.
- Participate actively in routine meetings receiving direction and oversight from senior staff on day to day assignments.
Enrollment Specialist
Greenlight Solutions
remote
08.2022 - 12.2023
- Prioritized patient care by ensuring high levels of customer satisfaction.
- Resolved escalated calls effectively, balancing company interests with customer needs.
- Verified and enrolled patients in Medicaid and Medicare programs.
- Addressed customer inquiries and complaints promptly to enhance service quality.
- Maintained strict compliance with HIPAA regulations to safeguard sensitive patient information.
Client Support Associate
Dept Family Children Services
Atlanta, Georgia
05.2020 - 04.2022
- Provided customer support to families navigating social services programs.
- Coordinated communication between families and service providers for effective support.
- Handled sensitive customer information in accordance with data privacy regulations.
- Maintained up-to-date knowledge of all products offered by the organization.
Family Support Specialist
Cedar Tree Children's and Family Services
Atlanta, GA
01.2020 - 01.2022
- Managed customer relationship management tools and databases for effective data tracking.
- Utilized various software applications such as CRM systems for tracking purposes.
- Diagnosed technical issues and provided effective solutions in a timely manner.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
Medical Office Assistant
Hughston Medical Assistant
Columbus, GA
03.2017 - 11.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used EMR, Cerner and Cloudcare to record, and update patient information.
- Answered phone calls, scheduled appointments for physicians in the medical facility.
Patient Care Technician, Emergency Department
Piedmont Fayette Hospital
Fayetteville, GA
08.2015 - 05.2017
- Assisted nursing staff in administering medications, monitoring vital signs, and updating electronic medical records.
- Utilized strong problem-solving skills to address unforeseen challenges or complications that arose during daily tasks efficiently under pressure.
- Document patient information using EPIC and Meditech Systems.
- Facilitated rapid response to critical events in the Emergency Department by remaining alert, prepared, and engaged throughout each shift.
Intake Specialist
Gainesville Juvenile Youth Center
Gainesville, FL
03.2013 - 11.2014
- Resolved complex issues by identifying customer needs and providing tailored solutions.
- Provided emotional support to clients experiencing crisis situations.
- Conducted intake assessments for juveniles entering care at the youth center.
- Collaborated with social workers to develop individualized service plans.
Education
Associate of Applied Science - Health Information Technology
Miller-Motte College
Chattanooga, TN10.2024
Graduate Certificate - Medical Billing and Coding
Miller-Motte College
Columbus, GA06.2023
Certificate of Technical Studies - Certified Nursing Assistant
Gainesville Job Corps
Gainesville, FL12.2012
High School Diploma -
SIATech Charter School
Gainesville, FL12.2011
Skills
- Customer service team collaboration
- Microsoft Office experience
- HIPAA compliance
- Service delivery optimization
- Process improvement specialist
- Technical support experience
- Regulatory compliance
- Conflict management
- Training and mentoring
- Electronic medical records
- Problem and diagnosis resolution
- Streaming service experience
- Remote support
Professional References
References available upon request.
Timeline
Forklift/Palletizer Operator
TreeHouse Foods Inc.
07.2023 - 08.2025
Enrollment Specialist
Greenlight Solutions
08.2022 - 12.2023
Client Support Associate
Dept Family Children Services
05.2020 - 04.2022
Family Support Specialist
Cedar Tree Children's and Family Services
01.2020 - 01.2022
Medical Office Assistant
Hughston Medical Assistant
03.2017 - 11.2019
Patient Care Technician, Emergency Department
Piedmont Fayette Hospital
08.2015 - 05.2017
Intake Specialist
Gainesville Juvenile Youth Center
03.2013 - 11.2014
Associate of Applied Science - Health Information Technology
Miller-Motte College
Graduate Certificate - Medical Billing and Coding
Miller-Motte College
Certificate of Technical Studies - Certified Nursing Assistant
Gainesville Job Corps
High School Diploma -
SIATech Charter School
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