Khari Ishaaq

Focused Help Desk Analyst with 7 years of experience providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve complex technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts. Skilled with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction.

Always reliable when volumes are high to get work done quickly and efficiently. Competent Help Desk Analyst with expertise in prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

• Assisted with frustrated physician in fixing Citrix issue when no one else could. Was praised by said physician on phone and by team afterwards.
• Added several articles to Knowledge Base to help teammates, and set standard for ticket documentation early on.
• Resolved product issue through consumer testing.

• Certified Help Desk Analyst Tier 1, Pomeroy - 2019

I am a reliable hard working person, when people see me come into the office, they know work will be done faster, and quickly. Although I am quiet, they come to me for help, and appreciate me being there.