Khari Pennicooke
United States
Summary
Sr. Program Coordinator with over 11 years of extensive expertise in program coordination and strategic account management. Demonstrates skills in project management, team leadership, and budget management, consistently exceeding management and client expectations while consistently fostering inclusive cultures in all environments. I'm Passionate about driving operational excellence, being of service to others and creating innovative strategies to enhance workflows and processes.
Overview
14
14
years of professional experience
Work History
Client Experience Manager (P.T.)
Crosscourt
11.2024 - Current
- Lead front-of-house operations, guiding the Club Experience Coordinator team to ensure a seamless member experience.
- Conduct club tours, managing guest conversions, and driving membership and credit sales through my relationship building with the 200+ members. Managing member communication and follow-up are part of my daily and weekly rountines to strengthen retention and engagement.
- Overseeing daily facility standards ensuring our training facilities are up to par and facilitating walk-throughs, maintenance reporting, and coordination with cleaning/contract vendors.
Sr. Program Coordinator
Ross University School of Medicine – California Hospital Medical Center
11.2023 - Current
- Oversee student documentation processes for clinical rotations, ensuring compliance with hospital policies and accreditation standards
- Collaborate with hospital staff to credential RUSM students for clinical clerkships, maintaining accurate and timely submissions
- Utilize Banner, Salesforce, and CRM systems to deliver exceptional customer service to students, handling inquiries and providing prompt feedback
- Manage the submission and assessment of Clinical Clerkship Evaluation Forms, amongst many other mandatory documents needed to ensure students’ matriculation.
- Assist with Hospital orientation and National Medical Board Examinations, streamlining procedures and student experience.
Head Coach (P.T.)
The Royal Basketball School
06.2022 - 12.2023
- Instructed basketball fundamentals to diverse age groups (3–18), emphasizing the pure joy of the game, sportsmanship, teamwork, and consistent focus.
- Fostered a safe environment that encouraged camaraderie among players, respect for practice areas and facilities, proper equipment organization, and a strong focus on player well-being.
- Served as a positive role model by maintaining personal athletic regimens as a retired athlete, coach and leader, while contributing to the moral development of the next generation of young athletes.
Program Facilitator
UCLA – English Language Center (ELC)
05.2022 - 10.2023
- Developed and led an immersive academic and cultural program for international students, promoting cross-cultural exchange and experiences.
- Oversaw curriculum planning and coordinated educational excursions, ensuring seamless environments.
- Served as a Residence Life Assistant, cultivating an inclusive and supportive living environment for a diverse student community. Enforced and upheld UCLA’s resident building codes of safety and conduct with students and constituents.
- Efficiently managed programs finances, achieving a $30,000 budget surplus through strategic planning, purchasing and overall expense control.
- Demonstrated leadership and communication expertise by delivering detailed reports to upper management and stakeholders.
District Activities Coordinator (P.T.)
University of Fitness & Tech.
10.2022 - 09.2023
- Designed K-8 physical science curriculums with a focus on enhancing student engagement and learning outcomes.
- Facilitated communication between management and staff, improving workflow efficiency.
- Developed student-centered programs, fostering academic growth and student-to-student collaboration.
- Cultivated partnerships between schools and administration to deliver activity programming while mentoring junior team members to maximize their strengths.
Head of Business Operations
EMLAN Consulting (Advertising Agency)
12.2014 - 04.2021
- Built and maintained strong client relationships, collaborated with sales and graphics teams to drive new business acquisition, build trust, deliver results and groom long-term partnerships.
- Progressed from Sales Representative to Operations Manager, demonstrating leadership and strategic insight.
- Streamlined our services delivery and enhanced our client’s satisfaction by implementing operational processes that included budgeting, sampling/proofs, constant communication and exceeding turnaround times.
- Utilized QuickBooks for accurate estimates, invoicing, and financial reporting, ensuring financial transparency and operational efficiency.
- Ensured strict compliance with local business regulations.
Store Manager
Nike
01.2016 - 01.2017
- Drove a 15% increase in customer sales by implementing targeted, customer-centric strategies.
- Decreased employee turnover through staff development initiatives and cultivating a positive culture.
- Intern role
Client Care Specialist
Volunteers of America, Inc.
06.2014 - 07.2015
- Managed comprehensive client intake processes, documented service delivery outcomes, and maintained accurate records while ensuring compliance with organizational protocols.
Campus Recreation Student Worker
St. John's University
12.2011 - 05.2015
- Facilitated setup and management of intramural sports events, ensuring smooth operations.
- Recorded and tracked game statistics, enhancing data accuracy and event analysis.
- Refereed multiple sports, maintaining fair play and resolving disputes effectively.
- Maintained facility quality, supporting a clean and safe recreational environment.
- Logged client usage data, aiding in resource allocation and facility planning.
Education
Bachelor of Science - Legal Studies
St. John's University
Queens, NY, United States05.2015
Skills
- Communication
- Client Relations
- Expert
- Program Management
- Project Management
- Data Management
- Team Leadership
- Event Coordination
- Budget Management
- Problem Solving
- Strategic Planning
- Public Speaking
- Google Suite
- Microsoft Office
- QuickBooks
- Legal Research
- Contract Analysis
- Training Design
- Experienced
- Technical aptitude
- Client retention strategies
- Goal setting and achievement
- Customer relations
- Coordinating service initiatives
- Service delivery optimization
Timeline
Client Experience Manager (P.T.)
Crosscourt
11.2024 - Current
Sr. Program Coordinator
Ross University School of Medicine – California Hospital Medical Center
11.2023 - Current
District Activities Coordinator (P.T.)
University of Fitness & Tech.
10.2022 - 09.2023
Head Coach (P.T.)
The Royal Basketball School
06.2022 - 12.2023
Program Facilitator
UCLA – English Language Center (ELC)
05.2022 - 10.2023
Store Manager
Nike
01.2016 - 01.2017
Head of Business Operations
EMLAN Consulting (Advertising Agency)
12.2014 - 04.2021
Client Care Specialist
Volunteers of America, Inc.
06.2014 - 07.2015
Campus Recreation Student Worker
St. John's University
12.2011 - 05.2015
Bachelor of Science - Legal Studies
St. John's University