KHARIS WILLIAMS
Calumet City,IL
Summary
Cordial Patient Access Team Lead with 17-year track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
9
9
years of professional experience
Work History
Patient Access Team Lead
Northwestern Memorial Hospital
Chicago, IL
04.2023 - Current
- Recruited, trained and supervised new staff members in accordance with established guidelines.
- Provided leadership and guidance to Patient Access staff.
- Coordinated, monitored and evaluated the daily operations of the department.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service satisfaction.
- Maintained up-to-date knowledge of relevant healthcare industry news, developments, best practices and regulatory changes.
- Managed patient registration activities including verifying insurance eligibility, collecting co-pays and deductibles and scheduling appointments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Checked stock to determine inventory level and placed orders for needed supplies.
Patient Access Specialist- ED Registration and OB triage
Northwestern Medicine
Chicago, IL
03.2019 - Current
- Greeted patients and visitors, obtained and entered demographic, clinical and financial information into system
- Customer Service
- Ordering office supplies
- Answer multi line phone
- Fax, scan, and copy
- Interviewed patients to accurately obtain all opening information required for admission
- Obtained referral information from insurance company
- Carried out insurance verification, consent and notification, explained and obtained signatures on admission, clinical and financial forms, accept payments
- Scheduled/Rescheduled appointments
- Provides a professional and constructive environment for communication across units.
Receptionist/Customer Service work
RevMD
Chicago, IL
01.2018 - 03.2019
- 3rd Party Billing Specialist
- Insurance billing through 3rd party company
- Amita Health - Insurance Verifier
- Emergency Room registrar
- Verified insurance benefits
- Home Care Aide
- Home care aide Minneapolis, Mn Assisted amputee post surgical recovery
- Advocate Medical Group - Obstetrics and Gynecology Scheduler
- Advocate Medical Group, patient check in at an OBYGN office
- Schedule follow up appointments
- Assist patients into rooms and collect specimens
- 3PT Healthcare - Front Desk Receptionist/Billing Specialist
- Assist patient with their physical therapy and weight management program
- Verified of insurance benefits
- Field and direct phone calls
- Assist patients with basic needs around the therapy center
- Assisted with basic facility upkeep and housekeeping.
Patient Service Representative
Illinois Cancer Specialist
Niles, IL
04.2017 - 10.2017
- Greeted patients and visitors, obtained and entered demographic, clinical and financial information into system
- Customer Service
- Good verbal and writing skills
- Interviewed patients to accurately obtained all opening information required for admission
- Obtained referral information from insurance company
- Carried out insurance verification, consent and notification, explained and obtained signatures on admission, clinical and financial forms, and accept payments
- Ability to use computer, calculator, copy and fax machine
- Scheduled/Rescheduled appointments
- Precertification and Preauthorization
- Collected Copays and balances.
Office Manager
Mercy Hospital in Chatham
Chicago, IL
03.2015 - 04.2017
- Greeted patients and visitors, obtained and entered demographic, clinical and financial information into system
- Customer Service
- Ordering office supplies
- Answer multi line phone
- Fax, scan, and copy
- Interviewed patients to accurately obtain all opening information required for admission
- Obtained referral information from insurance company
- Carried out insurance verification, consent and notification, explained and obtained signatures on admission, clinical and financial forms, accept payments
- Scheduled/Rescheduled appointments.
Education
Bachelors of Arts - Healthcare Administration
University of Phoenix
01-2026
Skills
- Microsoft office/Word/Excel
- Star
- Cerner
- CPM Software
- EPIC
- 45wpm
- HIPAA Compliance
- Strong leadership
- Training Coordination
- Customer Service
- Registration and Admissions
Timeline
Patient Access Team Lead
Northwestern Memorial Hospital
04.2023 - Current
Patient Access Specialist- ED Registration and OB triage
Northwestern Medicine
03.2019 - Current
Receptionist/Customer Service work
RevMD
01.2018 - 03.2019
Patient Service Representative
Illinois Cancer Specialist
04.2017 - 10.2017
Office Manager
Mercy Hospital in Chatham
03.2015 - 04.2017
Bachelors of Arts - Healthcare Administration
University of Phoenix
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