KHARIS WILLIAMS
Calumet City,USA
Summary
Experienced and dedicated team lead with a proven 17-year history in efficiently managing various responsibilities within a fast-paced medical office setting. Known for a friendly and patient demeanor, adept at handling the needs of diverse populations. Career-oriented mindset and strong organizational skills enable effective maintenance of patient accounts, coordination of immediate medical care, and accurate verification of insurance claims. Extensive knowledge of medical and clinical terminology, combined with proficiency in MS Office, allows for exceptional support to healthcare professionals.
Overview
10
10
years of professional experience
Work History
Business Associate
Advocate
09.2024 - Current
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information within the office setting.
- Managed scheduling for multiple healthcare providers, ensuring optimal patient flow and minimizing wait times.
- Excellent communication skills, both verbal and written.
Patient Access Team Lead
Northwestern Memorial Hospital
04.2023 - 08.2024
- Recruited, trained and supervised new staff members in accordance with established guidelines
- Provided leadership and guidance to Patient Access staff
- Coordinated, monitored and evaluated the daily operations of the department
- Resolved customer complaints in a timely manner while maintaining high levels of customer service satisfaction
- Maintained up-to-date knowledge of relevant healthcare industry news, developments, best practices and regulatory changes
- Managed patient registration activities including verifying insurance eligibility, collecting co-pays and deductibles and scheduling appointments
- Applied HIPAA privacy and security regulations while handling patient information
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information
- Reviewed eligibility responses to assess patient benefit level and prepare estimates
- Checked stock to determine inventory level and placed orders for needed supplies
Patient Access Specialist- ED Registration and OB triage
Northwestern Medicine
03.2019 - 04.2023
- Greeted patients and visitors, obtained and entered demographic, clinical and financial information into system
- Customer Service
- Ordering office supplies
- Answer multi line phone
- Fax, scan, and copy
- Interviewed patients to accurately obtain all opening information required for admission
- Obtained referral information from insurance company
- Carried out insurance verification, consent and notification, explained and obtained signatures on admission, clinical and financial forms, accept payments
- Scheduled/Rescheduled appointments
- Provides a professional and constructive environment for communication across units
Receptionist/Customer Service work
RevMD
01.2018 - 03.2019
- 3rd Party Billing Specialist
- Insurance billing through 3rd party company
- Amita Health - Insurance Verifier
- Emergency Room registrar
- Verified insurance benefits
- Home Care Aide
- Home care aide Minneapolis, Mn Assisted amputee post surgical recovery
- Advocate Medical Group - Obstetrics and Gynecology Scheduler
- Advocate Medical Group, patient check in at an OBYGN office
- Schedule follow up appointments
- Assist patients into rooms and collect specimens
- 3PT Healthcare - Front Desk Receptionist/Billing Specialist
- Assist patient with their physical therapy and weight management program
- Verified of insurance benefits
- Field and direct phone calls
- Assist patients with basic needs around the therapy center
- Assisted with basic facility upkeep and housekeeping
Patient Service Representative
Illinois Cancer Specialist
04.2017 - 10.2017
- Greeted patients and visitors, obtained and entered demographic, clinical and financial information into system
- Customer Service
- Good verbal and writing skills
- Interviewed patients to accurately obtained all opening information required for admission
- Obtained referral information from insurance company
- Carried out insurance verification, consent and notification, explained and obtained signatures on admission, clinical and financial forms, and accept payments
- Ability to use computer, calculator, copy and fax machine
- Scheduled/Rescheduled appointments
- Precertification and Preauthorization
- Collected Copays and balances
Office Manager
Mercy Hospital in Chatham
03.2015 - 04.2017
- Greeted patients and visitors, obtained and entered demographic, clinical and financial information into system
- Customer Service
- Ordering office supplies
- Answer multi line phone
- Fax, scan, and copy
- Interviewed patients to accurately obtain all opening information required for admission
- Obtained referral information from insurance company
- Carried out insurance verification, consent and notification, explained and obtained signatures on admission, clinical and financial forms, accept payments
- Scheduled/Rescheduled appointments
Education
Bachelors of Arts - Healthcare Administration
University of Phoenix
Chicago, IL01.2026
Skills
- Microsoft office/Word/Excel
- Star
- Cerner
- CPM Software
- EPIC
- 45wpm
- HIPAA Compliance
- Strong leadership
- Training Coordination
- Customer Service
- Registration and Admissions
- Healthcare Compliance Understanding
- HIPAA Regulations Familiarity
- Strong organizational skills
- Patient Scheduling
- Insurance Verification
- Payment Collection
- EMR Updating
- Time Management
Timeline
Business Associate
Advocate
09.2024 - Current
Patient Access Team Lead
Northwestern Memorial Hospital
04.2023 - 08.2024
Patient Access Specialist- ED Registration and OB triage
Northwestern Medicine
03.2019 - 04.2023
Receptionist/Customer Service work
RevMD
01.2018 - 03.2019
Patient Service Representative
Illinois Cancer Specialist
04.2017 - 10.2017
Office Manager
Mercy Hospital in Chatham
03.2015 - 04.2017
Bachelors of Arts - Healthcare Administration
University of Phoenix
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