Kharisma Zylka
Mount Pleasant,Pennsylvania
Summary
Dynamic professional with experience as a Juvenile Correctional Officer at Westmoreland County Juvenile Detention Center, skilled in youth counseling and conflict resolution. Proven ability to enhance customer service as a Brand Ambassador, demonstrating teamwork and problem-solving skills. Committed to maintaining professional boundaries while fostering a safe and supportive environment.
Overview
5
5
years of professional experience
Work History
Juvenile Correctional Officer
Westmoreland County Juvenile Detention Center
06.2025 - Current
- Supervised daily activities and behavior of juvenile offenders to ensure safety and compliance with facility rules.
- Implemented conflict resolution techniques to de-escalate tense situations effectively.
Brand Ambassador
American Eagle Outfitters, Inc
06.2023 - Current
- Trained new Sales Brand Ambassadors on company policies, product knowledge, and effective selling techniques.
- Assisted customers with product inquiries and provided exceptional service.
- Managed inventory levels by restocking shelves and organizing displays effectively.
Pro Shop Attendant
Greensburg Country Club
06.2023 - Current
- Operated point-of-sale systems, accurately processing transactions and handling cash responsibly.
- Maintained cleanliness and organization of the pro shop, enhancing customer experience and safety standards.
- Utilized knowledge of golf rules and regulations to educate customers about various game aspects effectively.
Writing Consultant
Saint Vincent College
09.2023 - 05.2025
- Conducted one-on-one consultations to improve clients' academic writing skills and confidence.
- Developed tailored writing resources to enhance student comprehension and engagement.
- Edited and provided constructive feedback on various written assignments, ensuring clarity and coherence.
Assistant Secretary
Wilder and Company
06.2020 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
Education
Bachelor of Arts - Criminology, Law, And Society
Saint Vincent College
Latrobe, PA05-2025
Master of Science - Criminology
Saint Vincent College
Latrobe05-2026
High School Diploma -
Geibel Catholic High School
Connellsville, PA05-2022
Skills
- Patience and empathy
- Youth counseling
- Restraint techniques
- Professional boundaries
- Retail sales
- Customer service
- Teamwork and collaboration
- Problem-solving
- Multi-tasking strength
Timeline
Juvenile Correctional Officer
Westmoreland County Juvenile Detention Center
06.2025 - Current
Writing Consultant
Saint Vincent College
09.2023 - 05.2025
Brand Ambassador
American Eagle Outfitters, Inc
06.2023 - Current
Pro Shop Attendant
Greensburg Country Club
06.2023 - Current
Assistant Secretary
Wilder and Company
06.2020 - 05.2025
Bachelor of Arts - Criminology, Law, And Society
Saint Vincent College
Master of Science - Criminology
Saint Vincent College
High School Diploma -
Geibel Catholic High School
Similar Profiles
Ronald McFaddenRonald McFadden
Youth Care Worker III at Comanche County Regional Juvenile Detention CenterYouth Care Worker III at Comanche County Regional Juvenile Detention Center
Shawn DeelShawn Deel
Shift Commander at Tuscaloosa County Juvenile Detention CenterShift Commander at Tuscaloosa County Juvenile Detention Center
Marshall Booker Jr.Marshall Booker Jr.
External Juvenile Educator at Kent County Juvenile Detention CenterExternal Juvenile Educator at Kent County Juvenile Detention Center
Kharisma ZylkaKharisma Zylka
Writing Consultant at Saint Vincent CollegeWriting Consultant at Saint Vincent College
Patricia RozyckiPatricia Rozycki
Substitute Teacher at Mt Pleasant Area School DistrictSubstitute Teacher at Mt Pleasant Area School District