Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kharlen Graham

Little Rock,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

FIS
Little Rock, AR
01.2018 - 04.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Online Banking Specialist

FIS
Little Rock, AR
03.2016 - 01.2018
  • Opened new accounts and made changes to existing accounts.
  • Helped customers prepare documents required to complete transactions and process requests.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Specialist

Centene, Superior Health Services
Little Rock, AR
01.2014 - 01.2016
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

Associate of Arts - Culinary Arts

Pulaski Technical College
North Little Rock, AR

Skills

  • Upselling Products and Services
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Customer Service and Assistance
  • Inbound and Outbound Calling
  • First-Tier Technical Support

Timeline

Customer Service Representative

FIS
01.2018 - 04.2021

Online Banking Specialist

FIS
03.2016 - 01.2018

Customer Service Specialist

Centene, Superior Health Services
01.2014 - 01.2016

Associate of Arts - Culinary Arts

Pulaski Technical College

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Kharlen Graham