Kharma Burroughs

• Utilized various prospecting methods including cold calling, email campaigns, and social media outreach to generate qualified leads for the sales pipeline.

• Utilized needs‑based selling techniques to identify customer requirements and match them with appropriate insurance products
• Overcame complex customer objections by delivering clear value propositions and personalized policy explanations

• Applied active listening and tailored communication to address concerns and guide prospects toward informed decisions.

• Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate.
• Customized insurance policies to meet individual client requirements and preferences.
• Educated clients on policy details, exclusions, and potential gaps in coverage.
• Maintained detailed records of client interactions, transactions, and policy changes in company database systems.

• Educated customers on insurance products and coverage options.
• Provided support to underwriters by gathering required documentation from clients.
• Collaborated with agents to ensure proper coverage for clients.
• Crosssold additional insurance products to existing clients when appropriate.

• Managed formal travel needs, tickets and travel insurance paperwork.
• Adapted rapidly to changing circumstances due to weather disruptions or other unforeseen issues affecting travel plans.
• Researched vacation destinations to recommend suitable options for clients.
• Followed up on leads generated through marketing efforts to secure new business opportunities.