Summary
Overview
Work History
Education
Skills
References
Certificationsandskills
Certification
References
Timeline
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KHAROUMI WALLACE

Weston,FL

Summary

Hard-working professional with over 10 plus years of experience and a proven knowledge of conflict resolution, customer communications, and customer satisfaction. Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Project Manager and Installer

Closet Factory
Deerfield Beach, FL
06.2022 - Current
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Drafted reports summarizing progress made on projects for review by executive leadership team.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Led meetings with internal team members, consultants and contractors.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Conducted periodic inspections of job sites for quality and progress.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Modified project plans when needed to better align with organizational objectives.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Determined project staffing needs and led resource management.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Ensured compliance with applicable laws, regulations, policies and procedures througgggggthtthyrghhggfgnnnghfggiloveghghhgnghhghout the life cycle of each project.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Advised other departments on best practices related to managing large-scale projects.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Developed and maintained project plans, timelines, and budgets.
  • Managed multiple projects with competing deadlines simultaneously.
  • Created and implemented processes to ensure successful completion of projects.
  • Provided guidance to team members regarding tasks assigned to them.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.

Specialty Disaster Rescuer

FEMA
Miami, FL
02.2015 - Current
  • Assisted with search and rescue operations for missing persons.
  • Trained new staff members on proper techniques for rescue operations.
  • Utilized specialized tools and equipment to safely remove victims from dangerous situations.
  • Monitored weather conditions and updated safety protocols accordingly.
  • Provided medical care to injured patients in the field.
  • Collaborated with emergency response teams to provide support during disaster recovery operations.
  • Assessed building structural integrity after natural disasters such as floods, earthquakes and hurricanes.
  • Monitored environmental conditions at disaster sites to ensure compliance with relevant regulations.
  • Organized community meetings to discuss post-disaster relief efforts and mobilize volunteers.
  • Analyzed data collected from aerial surveys conducted over affected areas following a major storm or other catastrophic event.
  • Compiled detailed records documenting property losses due to natural disasters for use in insurance claims processing.

TSS Investigater

Target
Coral Springs, FL
08.2020 - 10.2022
  • Protect and investigate any and all theft in the store.
  • Write detailed reports, and coordinate with law enforcement.
  • Conducted interviews with witnesses and suspects to obtain information related to case.
  • Reviewed police reports, medical records, and other documents for evidence.
  • Organized and maintained files of all investigative activities.
  • Utilized surveillance techniques to observe subjects in public areas.
  • Analyzed data gathered during investigations to determine the validity of claims or theories.
  • Provided expert testimony in court concerning investigation findings.
  • Developed strategies for gathering additional evidence or intelligence related to cases.
  • Collaborated with local law enforcement agencies on criminal investigations.
  • Prepared detailed reports summarizing investigative activities and results.
  • Assessed potential threats posed by individuals under investigation based on collected information.
  • Attended training sessions to stay current on new investigative trends and technologies.
  • Adhered to departmental policies regarding investigations and reporting procedures.
  • Presented case summaries at team meetings for review purposes.
  • Maintained detailed case log of all cases assigned to monitor progress and completion.
  • Maintained organized records of all information and material pertinent to open investigations.
  • Liaised with law enforcement agencies to investigate and solve crimes.
  • Testified under oath in administrative hearings and criminal court cases.
  • Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
  • Mitigated risk, accurately analyzing, and evaluating criminal information while processing crime scenes.
  • Launched undercover operations to better observe and obtain information on suspects.
  • Developed and implemented investigative strategies to identify, track, and address illegal activities and misconduct.
  • Maintained strict confidentiality and discretion in handling sensitive information and investigations.
  • Developed training programs on investigative techniques and fraud prevention for internal teams and clients.
  • Conducted undercover operations as required, adhering to legal and ethical standards to obtain information.
  • Tracked and reported on investigation progress to stakeholders, adjusting strategies as needed to address new findings.

Firefighter EMT/Paramedic

Palm Beach County Fire Department
West Palm Beach, FL
09.2017 - 05.2021
  • Administer first aid treatment or life support care to sick or injured persons in prehospital settings
  • Perform emergency diagnostic and treatment procedures, such as stomach suction, airway management, or heart monitoring, during ambulance ride
  • Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment
  • Immobilize patient for placement on stretcher and ambulance transport, using backboard or other spinal immobilization device
  • Maintain vehicles and medical and communication equipment and replenish first aid equipment and supplies
  • Assess nature and extent of illness or injury to establish and prioritize medical procedures
  • Communicate with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims, or to receive instructions for further treatment
  • Operate equipment, such as electrocardiograms (EKGs), external defibrillators, or bag valve mask resuscitators, in advanced life support environments
  • Administer drugs, orally or by injection, or perform intravenous procedures under a physician's direction.
  • Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
  • Maintained firefighting equipment, including hoses and ladders, on a daily basis.
  • Conducted regular safety inspections of buildings to identify any potential hazards.
  • Performed search and rescue operations in hazardous environments.
  • Provided educational presentations regarding fire prevention techniques to local schools and businesses.
  • Investigated the causes of fires to determine origin and cause.
  • Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
  • Monitored weather conditions for potential threats such as wildland fires or flash flooding.
  • Operated specialized equipment such as pumps, aerial ladder trucks, and hazardous material units.
  • Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
  • Responded quickly to hazardous materials incidents by containing spills or leaks with appropriate protective gear.
  • Evaluated incident scenes for possible victims requiring medical attention or evacuation assistance.
  • Prepared detailed reports concerning all activities at emergency scenes.
  • Coordinated with other first responders during multi-agency responses.
  • Communicated effectively with crew members while performing tasks under stressful conditions.
  • Responded promptly to medical emergencies such as heart attacks or stroke victims.
  • Transported injured persons safely from accident sites to hospitals for treatment.
  • Provided support services during natural disasters such as floods or hurricanes.
  • Facilitated public education programs about fire safety awareness.
  • Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
  • Trained continuously to maintain required physical fitness for demanding work.
  • Administered emergency treatment and medical care to people injured in accidents and fires.
  • Answered emergency situations and assessed conditions to contain fires, assist victims, and prevent escalation.
  • Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
  • Communicated with other firefighters and emergency personnel to relay observations, equipment needs, and other relevant information.
  • Informed and educated local community members about fire prevention and safety.
  • Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
  • Employed systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims.
  • Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
  • Observed strict safety protocols to maintain personal and coworker safety.
  • Rescued fire victims and administered emergency medical aid.
  • Inspected buildings to determine compliance with fire codes and fire prevention protocols.
  • Led and planned periodic fire safety inspections to identify unsafe conditions.
  • Performed basic life support, including CPR and airway management.

Armed Transport Guard

Dunbar Armored Car Services
02.2017 - 06.2018
  • Deliver or pick up valuables at customer locations
  • Dispatch personnel to ensure successful transactions
  • Remain alert and prepared at all times, not only protecting the crew or premises against attack, but also watching for accidents that could result in a loss
  • Reconcile customer deposits and receipts of all valuables handled during daily business
  • Be professional, maintain a calm and personality while provide great customer service
  • Be able to defuse a tense situation at all possible.

Lauderdale By The Sea Firefighter

FT. Lauderdale Fire Rescue
Fort Lauderdale, FL
10.2011 - 09.2017
  • While working under the supervision of a company officer, we are responsible for serving the community by responding to all types of emergency situations; including, but not limited to: fire suppression, car accidents, medical emergencies, as well as beach rescue, building inspection, and involvement is public education
  • Mandatory monthly trainings as is required.
  • Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
  • Maintained firefighting equipment, including hoses and ladders, on a daily basis.
  • Conducted regular safety inspections of buildings to identify any potential hazards.
  • Performed search and rescue operations in hazardous environments.
  • Provided educational presentations regarding fire prevention techniques to local schools and businesses.
  • Investigated the causes of fires to determine origin and cause.
  • Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
  • Monitored weather conditions for potential threats such as wildland fires or flash flooding.
  • Operated specialized equipment such as pumps, aerial ladder trucks, and hazardous material units.
  • Responded quickly to hazardous materials incidents by containing spills or leaks with appropriate protective gear.
  • Evaluated incident scenes for possible victims requiring medical attention or evacuation assistance.
  • Prepared detailed reports concerning all activities at emergency scenes.
  • Coordinated with other first responders during multi-agency responses.
  • Communicated effectively with crew members while performing tasks under stressful conditions.
  • Inspected vehicles for proper operation prior to use on emergency calls.
  • Responded promptly to medical emergencies such as heart attacks or stroke victims.
  • Transported injured persons safely from accident sites to hospitals for treatment.
  • Provided support services during natural disasters such as floods or hurricanes.
  • Facilitated public education programs about fire safety awareness.
  • Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
  • Trained continuously to maintain required physical fitness for demanding work.
  • Administered emergency treatment and medical care to people injured in accidents and fires.
  • Answered emergency situations and assessed conditions to contain fires, assist victims, and prevent escalation.
  • Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
  • Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.
  • Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
  • Attended trainings to maintain wealth of knowledge in firefighting techniques and suppression methods, enabling quick decision making during actual emergencies.
  • Observed strict safety protocols to maintain personal and coworker safety.
  • Conducted fire drills at schools and businesses.
  • Inspected buildings to determine compliance with fire codes and fire prevention protocols.
  • Led and planned periodic fire safety inspections to identify unsafe conditions.

Critical Care EMT

American Ambulance
Hallandale, FL
05.2014 - 06.2016
  • Emergency and Non-emergency ambulance operations, responds to calls via code 3 when necessary, provides patient care under protocols including but not limited to: ICU and CCU critical care transfers, assists with ventilator-dependent patients, patients on IV medication drips, pediatric transfers, and trauma and burn patients.
  • Assisted in the transport of patients from accident scenes to medical facilities.
  • Performed basic life support, including CPR and airway management.
  • Provided emergency care at the scene of an accident or other medical incident.
  • Documented patient information, treatments provided, and changes in condition on appropriate forms.

Spa Concierge

The Mandarin Oriental Hotel and Spa
Atlanta, GA
03.2007 - 11.2010
  • To provide quality service and advice for guest with spa treatment
  • To provide great customer service to all non guest and guest of the hotel.
  • Greeted guests upon arrival, provided information about spa services and amenities, and answered any questions or concerns.
  • Assisted in managing daily reservations for spa treatments, ensuring all appointments were fulfilled on time.
  • Provided exceptional customer service to ensure a pleasant experience for all clients.
  • Scheduled and confirmed appointments with clients via telephone and email correspondence.
  • Processed payments through cashiering systems and managed credit card transactions accurately.
  • Ensured compliance with health regulations by monitoring cleanliness of tools, equipment, linens.
  • Performed data entry into computer system to update client profiles and records.
  • Communicated effectively with Spa staff regarding incoming appointments and scheduling changes.
  • Assisted in training new Spa Concierges on proper procedures for handling guest inquiries.
  • Maintained accurate inventory of products used at the Spa, ordering new items when needed.
  • Managed stock levels of retail items in the Spa store, recommending promotional offers to customers.
  • Resolved customer complaints in a professional manner while upholding company standards.
  • Prepared reports detailing daily sales activity and other relevant operational metrics.
  • Adhered to established policies related to guest privacy, confidentiality, and data protection.
  • Tracked employee attendance records using an automated system for payroll processing.
  • Reviewed customer feedback surveys regularly to identify areas needing improvement within the Spa.
  • Participated in team meetings to discuss strategies for improving customer satisfaction ratings.
  • Satisfied client special requests to enhance patron experience.

Education

Ems Degree/Paramedic - Emergency Medical Technology

Emergency Medical Institute
Coral Springs, FL
04-2015

CPR, ACLS and PALS Instructor -

American Heart Association
Coral Springs, FL
01-2015

State of Florida Certified Firefighter -

Coral Springs Fire Academy
Coral Springs, FL
03-2010

Master of Science - Forensic Science And Human Behavior

University of Kentucky
Lexington, KY
05-2003

High School Diploma -

Kingston College
Kingston, Jamaica W.I.
06-1996

State of Florida EMT-B -

EMS Academy
Plantation, FL

Skills

  • Microsoft Excel
  • Word
  • Powerpoint
  • Paramedic
  • American Heart Association Instructor
  • State of Florida EMT-B
  • Critical Care EMT
  • AHA CPR for Healthcare Provider
  • Phlebotomy Certification
  • State of Florida Firefighter
  • EVOC
  • ICS 100
  • 200
  • 700
  • 800
  • HAZMAT First Responder Operations
  • Elevator Rescue operations
  • Work flow planning
  • Schedule Management
  • Productivity Improvement
  • Document Management
  • Vendor Sourcing
  • Strategic Planning
  • Resource Allocation
  • Data Analysis
  • Workforce training
  • Risk Management
  • Compliance Monitoring
  • Project Management
  • Project tracking
  • Project Planning
  • Root Cause Analysis
  • Project development
  • Technical Support
  • Staff training and mentoring
  • Presentations
  • Client Relations
  • Processes and procedures
  • Site safety coordinator
  • Data review
  • Staff Management
  • Project scope
  • Customer Relations
  • Safety protocol
  • Coaching and Mentoring
  • Building codes and regulations
  • Conflict Management

References

Furnished upon request.

Certificationsandskills

  • Microsoft Excel, Word, Powerpoint proficient
  • Paramedic
  • American Heart Association Instructor
  • State of Florida EMT-B
  • Critical Care EMT
  • AHA CPR for Healthcare Provider
  • Phlebotomy Certification
  • State of Florida Firefighter
  • EVOC
  • ICS 100, 200, 700, 800
  • HAZMAT First Responder Operations
  • Elevator Rescue operations

Certification

  • CPR Instructor
  • Pediatric Advance Life Support Certified
  • Advanced Life Support (ALS) Certified
  • BLS Certified
  • Advance Cardiac Life Support (ACLS) Certified
  • Ocean Rescue Certified
  • Dark Water Rescue Certified
  • Elevator Rescue Certified
  • Rope Rescue Certified

References

References available upon request.

Timeline

Project Manager and Installer

Closet Factory
06.2022 - Current

TSS Investigater

Target
08.2020 - 10.2022

Firefighter EMT/Paramedic

Palm Beach County Fire Department
09.2017 - 05.2021

Armed Transport Guard

Dunbar Armored Car Services
02.2017 - 06.2018

Specialty Disaster Rescuer

FEMA
02.2015 - Current

Critical Care EMT

American Ambulance
05.2014 - 06.2016

Lauderdale By The Sea Firefighter

FT. Lauderdale Fire Rescue
10.2011 - 09.2017

Spa Concierge

The Mandarin Oriental Hotel and Spa
03.2007 - 11.2010

Ems Degree/Paramedic - Emergency Medical Technology

Emergency Medical Institute

CPR, ACLS and PALS Instructor -

American Heart Association

State of Florida Certified Firefighter -

Coral Springs Fire Academy

Master of Science - Forensic Science And Human Behavior

University of Kentucky

High School Diploma -

Kingston College

State of Florida EMT-B -

EMS Academy

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KHAROUMI WALLACE