Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Khary Jones

Nottingham,MD

Summary

High-energy Customer Service Agent skilled in resolving conflicts through proactive communication. Listens actively to questions and resolves issues and disputes tactfully and effectively.

Organized and efficience focused on creating a positive travel experience for all passengers. Brings in-depth knowledge of ramp work,as well as passenger service, along with superb problem solving and conflict resolution capabilities.

Friendly Customer Service Agent skilled in communicating with people of diverse cultures while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale.

Meticulous Ramp Service, excellent at juggling multiple tasks and working under pressure.

Experienced Ramp Supervisor professional with strong leadership and relationship-building skills.

Smoothly direct, discipline and motivate law enforcement professionals to maximize safety, security and service of local residents. Observe field operations to enhance behaviors and eliminate protocol issues.

Good relationship-building, communication and conflict management skills.

Dedicated Police Officer skilled at dealing with the general public and handling high-stress situations and emotionally disturbed persons, including domestic violence and child abuse victims.

Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with compassion and concern.

Overview

18
18
years of professional experience

Work History

Security Forces Officer

U.S. Air National Guard
12.2020 - Current
  • Patrolled grounds to monitor status and safety of premises.
  • Led, managed and performed force protection duties to protect personnel and resources.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

Police Officer

Baltimore County Police Department
06.2017 - Current
  • Enforced traffic laws and ordinances through visual observation and radar speed detection
  • Thoroughly analyzed criminal information and processed crime scenes
  • Handled citation and traffic violation paperwork
  • Checked all vehicle equipment for proper functioning prior to use
  • Gathered necessary information for court appearances and testified as witness under oath in court
  • Apprehended offenders and conducted interviews and interrogations
  • Policed assigned areas to check homes, businesses and public roads for signs of disturbance
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary
  • Talked regularly with citizens to establish rapport and become familiar presence in area
  • Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies

Ramp Supervisor

Southwest Airlines
10.2015 - 04.2017
  • Briefed passengers according to company and FAA requirements
  • Contributed to improvements in the SRM process, hazard analysis and assessment
  • Informed pilots potentially hazardous conditions
  • Maintained air-to-ground and point-to-point radio contact with aircraft commanders
  • Performed and supervised airfield management activities
  • Directed ground crews in the loading and unloading of aircraft cargo or baggage
  • Ensured that all aircraft operational matters were within manufacturers, FAA and company limits including fuel loading, weight and balance and performance measures

Ready Reserve Ramp Agent

Delta Airlines
05.2015 - 10.2015
  • Worked within flight operations to maintain culture of safety with efficient procedures
  • Utilized communications systems to direct movement of pilots and ground personnel

Ramp Service Supervisor

United Airlines
06.2007 - 04.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained compliance with company policies, objectives, and communication goals.

Education

Associate of Science - Sports Management

Union County College
Cranford, NJ
08.2006

Associate of Science - Sports Management

Keystone College
La Plume, PA
08.2006

High School Diploma -

Union High School
Union, NJ
2006

Skills

  • Drug laws enforcement
  • Community relations
  • Crime scene processing
  • Patrol procedures
  • Search and seizure warrants
  • Radar speed measurement
  • Arrest techniques
  • CPR/First Aid certified
  • Defense and Arrest Tactics (DAAT)
  • Calm under pressure
  • Physical Evaluations
  • Intrusion Detection
  • Police Training
  • Intelligence Collection

References

United States Secret Service William Depaola (443)604-5264

Special Agent, Homeland Security Investigations Aziz Wiley (240)416-6577 

Irvington,NJ Municipal Court Judge Chandra Cole (201)264-5478

Baltimore County Police Department John Williams (443)977-1668

Baltimore County Police Department Captain Joseph Peach (410)375-9494

American Airlines Senior Customer Service Manager Jonathan Mitchell (973)419-9446

Timeline

Security Forces Officer

U.S. Air National Guard
12.2020 - Current

Police Officer

Baltimore County Police Department
06.2017 - Current

Ramp Supervisor

Southwest Airlines
10.2015 - 04.2017

Ready Reserve Ramp Agent

Delta Airlines
05.2015 - 10.2015

Ramp Service Supervisor

United Airlines
06.2007 - 04.2015

High School Diploma -

Union High School

Associate of Science - Sports Management

Union County College

Associate of Science - Sports Management

Keystone College

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