Khaseen Israel-Burney
Katy
Summary
I am a successful customer care associate with four years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. As well as a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Sales Associate & Cashier
Blaque Hand-Car Wash & Detailing
02.2022 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Cashier
McDonald’s
07.2020 - 12.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Science - Occupational Therapy
Lone Star College
Cypress, TX09.2026
High School Diploma -
Cy-Ranch High School
Cypress, TX06.2024
Skills
Customer Service
Communication
Relationship Building
Problem Solving
Teamwork & Collaboration
Time Management
Healthcare
Typing 45 wpm
Technology (IT)
Timeline
Sales Associate & Cashier
Blaque Hand-Car Wash & Detailing
02.2022 - 08.2024
Cashier
McDonald’s
07.2020 - 12.2021
Associate of Science - Occupational Therapy
Lone Star College
High School Diploma -
Cy-Ranch High School
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