Khasia Evans

Receptionist

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Communicated with Residents, Resident family members, other private health care personnel
• Answered phone promptly and directed incoming calls to correct offices
• Kept reception area clean and neat to give visitors a positive first impression.
• Managed multiple tasks and met time-sensitive deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.

Patient Care Aide

• Answered patient assistance calls, assessed needs, and offered qualified support.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Documented residents' mental status, sleep, and eating patterns in medical record books.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Remained alert to problems or health issues of clients and competently responded.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
• Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
• Assisted in creating a positive atmosphere within the healthcare setting by consistently demonstrating empathy, compassion, and professionalism when interacting with patients, families, and colleagues.
• Assisted nursing staff with essential tasks, ensuring efficient patient care operations.
• Participated in regular training sessions for continuous professional growth that resulted in improved quality of patient care.
• Helped patients maintain their dignity and privacy by respecting their personal boundaries and treating them with the utmost respect during all interactions.

• Answered patient assistance calls, assessed needs, and offered qualified support.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Planned, prepared, and served meals and snacks according to prescribed diets.
• Documented residents' mental status, sleep, and eating patterns in medical record books.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Remained alert to problems or health issues of clients and competently responded.
• Participated in regular training sessions for continuous professional growth that resulted in improved quality of patient care.
• Contributed to enhanced teamwork within the healthcare setting by maintaining open lines of communication with fellow Patient Care Aides, nurses, physicians, and other members of the interdisciplinary team.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Maintained clean and safe environment to promote patient safety and comfort.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
• Documented patient information and care activities in electronic health record.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
• Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
• Leveraged POS system to manage sales transactions, process credit cards and print receipts.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Backed up servers by checking on tables and retrieving items for guests.
• Opened and closed seating sections according to volume of guests.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

• Greeted customers promptly and took orders to keep flow of traffic moving.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Collaborated with team members to quickly fill large orders and serve large parties.
• Provided support to crew members, facilitating quick food preparation and delivery.
• Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
• Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
• Processed orders on POS system and accepted cash and charge payments.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Made change and returned correct cash and coin to patrons.