Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khassaundra Whitley

Brooklyn,NY

Summary

  • Experienced Human Services Professional with over 10 years of progressive experience in diverse roles.
  • Client Advocate dedicated to operationalizing agency missions and visions to achieve exceptional client outcomes.
  • Proficient in Instructional and Management Strategies tailored to meet the varying needs of clients, including special needs populations.
  • Data-Driven in using assessments and metrics to inform and enhance instructional practices.
  • Collaborative Team Player with a track record of active participation in professional learning communities.
  • Maintains High Professional Standards with integrity and excellence in interactions with families, colleagues, and clients.

Overview

15
15
years of professional experience

Work History

Street Outreach Worker

Goddard Riverside
03.2020 - Current
  • Build and maintain relationships with community stakeholders and respond to 311 calls regarding unsheltered individuals.
  • Assess clients for safety and advocate for additional services when needed.
  • Engage with clients in high-concentration areas, promoting service goals and escorting clients when necessary.
  • Respond to special assignments from DHS, community officials, and other organizations.
  • Document client engagements and area reports in MOC and DHS databases.

Teleservice Representative

Social Security Administration
09.2017 - Current
  • Conduct comprehensive interviews to assess claimants’ issues and determine eligibility for benefits.
  • Complete SSI applications, resolving discrepancies and making determinations of ineligibility when necessary.
  • Provide detailed information on retirement options and calculate estimated monthly benefits.
  • Advise claimants on eligibility and benefits for retirement, survivors, disability, and Medicare programs.
  • Identify social service needs and refer individuals to appropriate organizations.
  • Assist in the preparation of Medicare claims and appeal forms, explaining state buy-in rules.
  • Manage overpayment recovery and waiver processes, developing documents to resolve overpayments.

Corrections Officer

Department of Justice/ Federal Bureau of Prisons
09.2016 - 09.2017
  • Enforce institutional procedures, report infractions, and initiate disciplinary actions.
  • Monitor inmates through direct and indirect observation to ensure safety and compliance.
  • Conduct inspections for contraband and ensure adherence to regulations.
  • Maintain the care, safety, and treatment of inmates, performing patrols and inmate counts.
  • Respond to emergencies, using authorized self-defense tactics and administering CPR and first aid as needed.

Outreach Specialist

HELP USA
12.2014 - 08.2016
  • Conduct outreach to connect veterans to the SSVF program and assist those in non-habitable situations.
  • Adhere to VA SSVF program policies, providing accurate and timely reporting.
  • Advocate for veterans, ensuring they receive necessary services.
  • Maintain accurate data collection and reporting on outreach activities.

Case Manager

ICL Borden Avenue Veterans Residence
08.2013 - 12.2014
  • Document treatment progress and develop measurable, objective service plans.
  • Review progress, gather additional information, and support clients in adhering to case plans.
  • Develop effective case plans based on individual needs and assessment information.
  • Use CARES to record case information, maintaining compliance with HIPAA, VA, and DHS regulations.
  • Conduct room checks and inspections to ensure safety and cleanliness.


Youth Specialist/Educational Assistant

SCO Family of Services
10.2012 - 08.2013
  • Interact with youth to ensure safety and prevent unauthorized movement.
  • Transport youth to school and maintain close contact throughout the school day.
  • Use authorized de-escalation methods to redirect youth behavior.
  • Implement the Missouri Model of group treatment and assist with academic work.

Paraprofessional

New York City Board of Education
09.2009 - 10.2012
  • Assist students with physical needs, promoting independence and functionality.
  • Implement behavioral management strategies to maintain a productive learning environment.
  • Supervise students during transitions, ensuring safety and organization.
  • Facilitate learning activities and conduct small group instruction to support academic objectives

Education

Associate of Arts - Human Services

Metropolitan College of New York
New York, NY
01.2012

Skills

  • Technical Skills: Case Management, Data Analysis, SSI Application Processing, CARES System
  • Certifications: CPR and First Aid
  • Soft Skills: Communication, Problem-Solving, Client Advocacy, Crisis Intervention, Team Collaboration

Timeline

Street Outreach Worker

Goddard Riverside
03.2020 - Current

Teleservice Representative

Social Security Administration
09.2017 - Current

Corrections Officer

Department of Justice/ Federal Bureau of Prisons
09.2016 - 09.2017

Outreach Specialist

HELP USA
12.2014 - 08.2016

Case Manager

ICL Borden Avenue Veterans Residence
08.2013 - 12.2014

Youth Specialist/Educational Assistant

SCO Family of Services
10.2012 - 08.2013

Paraprofessional

New York City Board of Education
09.2009 - 10.2012

Associate of Arts - Human Services

Metropolitan College of New York
Khassaundra Whitley