Khassaundra Whitley
Brooklyn,NY
Summary
- Experienced Human Services Professional with over 10 years of progressive experience in diverse roles.
- Client Advocate dedicated to operationalizing agency missions and visions to achieve exceptional client outcomes.
- Proficient in Instructional and Management Strategies tailored to meet the varying needs of clients, including special needs populations.
- Data-Driven in using assessments and metrics to inform and enhance instructional practices.
- Collaborative Team Player with a track record of active participation in professional learning communities.
- Maintains High Professional Standards with integrity and excellence in interactions with families, colleagues, and clients.
Overview
15
15
years of professional experience
Work History
Street Outreach Worker
Goddard Riverside
03.2020 - Current
- Build and maintain relationships with community stakeholders and respond to 311 calls regarding unsheltered individuals.
- Assess clients for safety and advocate for additional services when needed.
- Engage with clients in high-concentration areas, promoting service goals and escorting clients when necessary.
- Respond to special assignments from DHS, community officials, and other organizations.
- Document client engagements and area reports in MOC and DHS databases.
Teleservice Representative
Social Security Administration
09.2017 - Current
- Conduct comprehensive interviews to assess claimants’ issues and determine eligibility for benefits.
- Complete SSI applications, resolving discrepancies and making determinations of ineligibility when necessary.
- Provide detailed information on retirement options and calculate estimated monthly benefits.
- Advise claimants on eligibility and benefits for retirement, survivors, disability, and Medicare programs.
- Identify social service needs and refer individuals to appropriate organizations.
- Assist in the preparation of Medicare claims and appeal forms, explaining state buy-in rules.
- Manage overpayment recovery and waiver processes, developing documents to resolve overpayments.
Corrections Officer
Department of Justice/ Federal Bureau of Prisons
09.2016 - 09.2017
- Enforce institutional procedures, report infractions, and initiate disciplinary actions.
- Monitor inmates through direct and indirect observation to ensure safety and compliance.
- Conduct inspections for contraband and ensure adherence to regulations.
- Maintain the care, safety, and treatment of inmates, performing patrols and inmate counts.
- Respond to emergencies, using authorized self-defense tactics and administering CPR and first aid as needed.
Outreach Specialist
HELP USA
12.2014 - 08.2016
- Conduct outreach to connect veterans to the SSVF program and assist those in non-habitable situations.
- Adhere to VA SSVF program policies, providing accurate and timely reporting.
- Advocate for veterans, ensuring they receive necessary services.
- Maintain accurate data collection and reporting on outreach activities.
Case Manager
ICL Borden Avenue Veterans Residence
08.2013 - 12.2014
- Document treatment progress and develop measurable, objective service plans.
- Review progress, gather additional information, and support clients in adhering to case plans.
- Develop effective case plans based on individual needs and assessment information.
- Use CARES to record case information, maintaining compliance with HIPAA, VA, and DHS regulations.
- Conduct room checks and inspections to ensure safety and cleanliness.
Youth Specialist/Educational Assistant
SCO Family of Services
10.2012 - 08.2013
- Interact with youth to ensure safety and prevent unauthorized movement.
- Transport youth to school and maintain close contact throughout the school day.
- Use authorized de-escalation methods to redirect youth behavior.
- Implement the Missouri Model of group treatment and assist with academic work.
Paraprofessional
New York City Board of Education
09.2009 - 10.2012
- Assist students with physical needs, promoting independence and functionality.
- Implement behavioral management strategies to maintain a productive learning environment.
- Supervise students during transitions, ensuring safety and organization.
- Facilitate learning activities and conduct small group instruction to support academic objectives
Education
Associate of Arts - Human Services
Metropolitan College of New York
New York, NY01.2012
Skills
- Technical Skills: Case Management, Data Analysis, SSI Application Processing, CARES System
- Certifications: CPR and First Aid
- Soft Skills: Communication, Problem-Solving, Client Advocacy, Crisis Intervention, Team Collaboration
Timeline
Street Outreach Worker
Goddard Riverside
03.2020 - Current
Teleservice Representative
Social Security Administration
09.2017 - Current
Corrections Officer
Department of Justice/ Federal Bureau of Prisons
09.2016 - 09.2017
Outreach Specialist
HELP USA
12.2014 - 08.2016
Case Manager
ICL Borden Avenue Veterans Residence
08.2013 - 12.2014
Youth Specialist/Educational Assistant
SCO Family of Services
10.2012 - 08.2013
Paraprofessional
New York City Board of Education
09.2009 - 10.2012
Associate of Arts - Human Services
Metropolitan College of New York