KHATAUN THOMPSON
Beaverton,Oregon
Overview
11
11
years of professional experience
1
1
Certification
Work History
Maintenance Supervisor
Affinity Property Management
Portland, OR
01.2023 - Current
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Provided guidance to management regarding project bids for onsite improvements.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Tracked and managed department costs for good budget adherence.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance, repair and installation activities.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Company Owner
Supreme Remodeling LLC
Beaverton, OR
04.2022 - Current
- Hired and oversaw subcontractors to meet project needs.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Analyzed building plans and prepared bids to deliver timely, cost-effective project completion.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Prepared detailed project estimates and reports for customer review.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Repaired wall holes and scrapes.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Kept accurate records of paint supplies and other materials.
- Evaluated completed work for quality and adherence to standards and client requirements.
- Interacted with clients to report progress and verify timetable for completed work.
Maintenance Supervisor
Sentinel Real Estate Corporation
Beaverton, OR
03.2021 - 09.2021
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Provided guidance to management regarding project bids for onsite improvements.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Observed guidelines, specifications and detailed instructions to meet strict operational and maintenance regulations.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality.
- Kept track of equipment, inventories and system upgrades in order to prepare and present detailed reports to upper management.
Craftsman
Webfoot Concrete Coating
Beaverton, Oregon
07.2020 - 03.2021
- Engaged with customers and provided timelines for project completion.
- Leveled, smoothed and re-finished concrete surfaces.
- Repaired damaged concrete using different chemicals and tools.
- Applied concrete fabrication techniques, including polyurethane base coat and a polyaspartic top coat to achieve a re-coated concrete floor.
- Routinely lifted and moved items weighing up to 50-75 pounds.
Maintenance Supervisor
C&R Real Estate Services
Portland, OR
12.2018 - 03.2020
- Managed available parts, tools and materials inventory to maintain prompt response capability.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Completed all units turns and service requests in a timely manner.
- Determined necessary repairs and coordinated with all vendors to complete the work.
- Trained and delegated work to teammate.
- Removed trash and cleaned laundry rooms and pet waste receptacles to keep buildings neat and organized for personnel and visitors.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Quality Assurance Technician
Interior Logic Group
Portland, OR
07.2018 - 11.2018
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Generated detailed reports outlining results and recommendations.
- Performed thorough inspections of incoming materials and outgoing products.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Made sure that products were produced on time and are of good quality.
- Configured any human and material resources needed.
- Worked with licensing managers to understand the markets and assist with prioritization of target accounts for licensing opportunities.
- Adjusted alignment of drills, cutters, dies, guides, and holding devices.
- Kept work areas clean and neat.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Ensured that all health and safety guidelines were followed.
- Reviewed processing schedule and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
Capital Improvement Renovations
Tandem Property Management
Portland, OR
10.2016 - 07.2018
- Trained junior maintenance professionals on correct repair procedures.
- Used power and hand tools to complete repairs in a safe and accurate manner.
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
- Installed replacement parts and components as well as entire systems.
- Managed available parts, tools and materials inventory to maintain ability to respond promptly to issues.
- Completed documentation for recordkeeping and customer use.
- Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Established and documented protocols for preventive maintenance procedures.
- Provided guidance to management regarding project bids for onsite improvements.
- Planned employee incentive programs to increase performance.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Promoted shop safety by working in a safe manner.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Ensured proper installations through accurate reading of blueprints.
Construction Supervisor
Mission Rock Residential
Tualatin, OR
10.2015 - 08.2016
- Monitor construction professionals to ensure proper procedures are being followed.
- Communicate between construction professionals, residents, and office staff.
- Generate notices advising residents of construction work to be completed.
- Assist in daily grounds keeping or property.
- Work side by side with Maintenance Supervisor to complete maintenance/work orders.
- Complete vacant apartment turns
- Attended monthly safety meetings to ensure machine operation safety.
- Provided outstanding customer service.
- Accurately read, understood, and carried out written instructions.
- Coordinated and monitored vendor maintenance for large repairs.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Completed tear-down of existing structures and prepared for new construction.
Service Advisor
Parker Johstone's Wilsonville Honda
Wilsonville, OR
11.2014 - 08.2015
- Diagnose automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
- Verified warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Developed estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintained customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintained automotive records by recording problems and corrective actions planned.
- Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Answered customer questions about services and explained the charges that were involved.
- Suggested add-on services that would be helpful to customers and improve the bottom line.
- Politely assisted customers in person and via telephone.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Provided an elevated customer experience to generate a loyal clientèle.
Groundskeeper
Grand Peaks Property Management
Tualatin, OR
07.2014 - 12.2014
- Responsible for daily upkeep of the property buildings and grounds which includes cleaning and removing of trash.
- Responsible for the care, maintenance and inventory of all supplies and equipment owned by the property and/or the management company.
- Responsible for reporting unusual or extraordinary circumstances regarding the property or residents.
- Responsible for maintaining the required property uniform and ensuring a professional appearance and attitude at all times.
- Responsible for courteous, efficient response at all times.
- Responsible for thorough knowledge of management company policies and property community policies.
- Responsible for seeking educational opportunities and self-improvement for personal growth and development.
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Ensured cleanliness in high-traffic areas, including hallways, lobby areas and reception.
- Completed or assigned cleaning duties, including sweeping, mopping and window-cleaning.
- Adhered to company safety regulations and OSHA requirements.
- Increased workplace safety by promoting awareness and reporting potential hazards.
- Maintained compliance with company standards to perform all maintenance activities.
Warehouse Associate
Intel- DB Schenker
Hillsboro, OR
09.2013 - 08.2014
- Storage Runner Inventory control of microchips, computer pieces, etc.
- Pull and review orders to ensure they are correct before scheduled delivery QC experience
- Correct orders if needed
- Scan orders in/out upon delivery
- Load/unload dock
- Time management
- Cross trained new employees
- Maintained cleanliness of fab locations
- Followed safety rules including vehicle operating /driving; forklift operating/driving; hazardous inspection and clean suit operation.
- Loaded and unloaded pieces into boxes for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Operated PC and RF-based computer systems with a high level of accuracy.
- Swept floors and stored equipment at the end of each shift.
Skills
- Microsoft Word
- Microsoft Excel
- Outlook
- Staff Training & Development
- Construction, Renovation & Maintenance
- Effective Leader
- Efficient Multi-Tasker
- Risk Management & Problem Resolution
- Maintain Work Schedules & Employee Schedules
- Deadline Oriented
- Telephone & Email Etiquette
- Strong Written & Verbal Communication with Superiors, Employees & Vendors
- Inventory Control
- Reporting
Certification
Oregon General Contractors License
Timeline
Maintenance Supervisor
Affinity Property Management
01.2023 - Current
Company Owner
Supreme Remodeling LLC
04.2022 - Current
Maintenance Supervisor
Sentinel Real Estate Corporation
03.2021 - 09.2021
Craftsman
Webfoot Concrete Coating
07.2020 - 03.2021
Maintenance Supervisor
C&R Real Estate Services
12.2018 - 03.2020
Quality Assurance Technician
Interior Logic Group
07.2018 - 11.2018
Capital Improvement Renovations
Tandem Property Management
10.2016 - 07.2018
Construction Supervisor
Mission Rock Residential
10.2015 - 08.2016
Service Advisor
Parker Johstone's Wilsonville Honda
11.2014 - 08.2015
Groundskeeper
Grand Peaks Property Management
07.2014 - 12.2014
Warehouse Associate
Intel- DB Schenker
09.2013 - 08.2014
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