Khatera Faizi

Driven professional with a track record of enhancing team productivity by over 30% at CARE International through leadership and efficient workflow management. Expert in customer service and cash handling, known for maintaining confidentiality and ensuring compliance. Demonstrates strong work ethic, reliability, and a results-focused approach in dynamic environments. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs.

• Completed manager training program.
• Trained and mentored 10 employees.
• Supervised team of 10 staff members.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.