Khathlyn Manlapaz
San Antonio,Zambales
Summary
- Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.
- Personable Dining Room Attendant with 4 years of experience in customer-facing roles. Well-versed in food safety and industry best practices.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Whiterock And Water Park And Beach Hotel
05.2020 - 04.2021
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Established rapport with customers by providing friendly and attentive service.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Addressed customer complaints and inquiries to verify satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Offered product samples, answered questions and helped customers find items.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
Front Desk Receptionist
Sun Plaza Subic Bay Freeport Zone
02.2020 - 03.2020
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Entered and updated sensitive customer information during check-ins and room changes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Housekeeping
Whiterock And Water Park Beach Hotel
04.2018 - 02.2020
- Resolved problems, improved operations and provided exceptional service.
- Ensured a welcoming environment for guests by keeping all areas clean, tidy, and wellmaintained.
- Kept building entryway glass clean and polished for professional presentation.
- Proven ability to learn quickly and adapt to new situations.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Demonstrated attention to detail when performing deep-cleaning tasks, resulting in outstanding room condition upon completion.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Streamlined housekeeping processes for increased efficiency and productivity with well-organized task management.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Science - Hotel And Restaurant Management
Magsaysay Memorial College
Zambales, Philippines06.2020
Skills
- Cafeteria equipment operations
- Payment Processing
- Table layout
- Safe Food Handling
- Quality Control
- Portioning
- Garnishing
- Customer Service
- Kitchen Communication
- Inventory
- Portion Control
- Adaptability under pressure
- Inventory Management
- Order Management
- Menu Recommendations
- Kitchen Support
- Cash Register Operation
- Table Setting
- Guest service
- Food presentation
- Flexible Schedule
- Ingredient Preparation
- Menu expertise
- Place settings
- Allergy awareness
- Table clearing
- Food Preparation
- Decision-Making
- Performance Improvement
- Food Production
- Dining room organization
- Attention to Detail
- Conflict Resolution
- Timely food delivery
- Buffet maintenance
- Service Bar Restocking
Certification
- Housekeeping Training - NCII
- Food and Beverages Training - NCII
Timeline
Food and Beverage Attendant
Whiterock And Water Park And Beach Hotel
05.2020 - 04.2021
Front Desk Receptionist
Sun Plaza Subic Bay Freeport Zone
02.2020 - 03.2020
Housekeeping
Whiterock And Water Park Beach Hotel
04.2018 - 02.2020
Bachelor of Science - Hotel And Restaurant Management
Magsaysay Memorial College
- Housekeeping Training - NCII
- Food and Beverages Training - NCII
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