Khatira Rezaie

Delivered high-quality customer service and sales support by efficiently scheduling customer appointments, responding accurately and professionally to inquiries regarding products, services, and order status, and creating a welcoming customer experience. Effectively sold products to meet customer needs and business objectives while maintaining the highest standards of courtesy and professionalism. Managed product stocking, pricing, and merchandising, and proactively followed up with vendors regarding order availability, status, and issues. Coordinated closely with the delivery department to track shipments, resolve delays, and communicate updates to customers. Processed inventory transfer documentation, completed detailed daily reports, and maintained highly organized records and workflows. Demonstrated strong organizational, multitasking, and problem-solving skills, with proficiency in Storis (Retail Management System) and Microsoft Excel and Google Sheets, and the ability to liaise effectively between customers, vendors, and internal departments.

• Provided high-quality customer service by warmly greeting guests and guiding them through the dining experience. Presented menus and communicated detailed information regarding ingredients, portion sizes, and potential allergens, while offering informed menu recommendations and highlighting new items. Accurately recorded food and beverage orders using POS systems and handwritten methods, ensured timely service, and consistently checked in with guests to address needs and enhance satisfaction. Processed cash and credit card transactions efficiently and maintained a clean, organized, and sanitary dining environment, including setting and resetting tables and supporting overall workplace cleanliness.

• Designed and implemented lesson plans tailored to the individual needs and interests of elementary school students. Fostered a positive and inclusive learning environment that supported both academic and social development. Used a variety of teaching strategies and instructional resources to engage students and encourage active participation. Provided constructive feedback and ongoing support to help students achieve academic success. Collaborated with colleagues, parents, and administrators to monitor student progress and address concerns, and organized and participated in extracurricular activities to enhance students’ educational experiences.