KHATUNA ORTIZ
Brooklyn,NY
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Overview
24
24
years of professional experience
Work History
Medical Administretor/Receptionist
ADVANCED PAIN CARE MEDICAL PC
Brooklyn , NY
2008.07 - 2024.06
- Outstanding customer service Problem resolution Maintain Files and Medical Records Patient charting Health insurance processing /eligibility/verification /authorization(injections,MRI scans,medications), advanced pain care medical pc, ny Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Designed electronic file systems and maintained electronic and paper files.
- Maintained the front desk and reception area in a neat and organized fashion.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Received and distributed faxes and mail in a timely manner.
- Cooperated with Medicare, Medicaid and private insurance providers.
Childcare
The McCusker Family
New York , NY
2000.02 - 2008.06
- Organized activities that developed children's physical, emotional and social growth.
- Redirected children to encourage safe, positive behaviors.
- Supervised children while parents were on vacation, business trips and weekend getaways.
- Scheduled doctor, dentist and haircut appointments.
- Administered medication and minor first aid to sick and injured children.
- Engaged children with games and puzzles.
- Offered detailed daily reports that outlined each child's day.
- Promoted good behaviors by using the positive reinforcement method.
Education
CERTIFICATE - CIC INPATIENT HOSPITAL CODING COURSE
AAPC
USA12.2020
CERTIFICATE - ANATOMY
AAPC
USA06.2020
CERTIFICATE - MEDICAL TERMINOLOGY
AAPC
USA04.2020
MASTER'S DEGREE - PHILOLOGIST-ENGLISH/GERMAN LANGUAGE
TBILISI STATE UNIVERSITY
TBILISI, GEORGIA 05.1997
Skills
- Meticulous and organized
- Office equipment operations
- Organization and efficiency
- Recordkeeping and bookkeeping
- Multi-line telephone skills
- Service-oriented mindset
- Multitasking and prioritization
- Professional and polished presentation
- Document control
- PPE use
Languages
Fluent in English/Russian/Georgian
Timeline
Medical Administretor/Receptionist
ADVANCED PAIN CARE MEDICAL PC
2008.07 - 2024.06
Childcare
The McCusker Family
2000.02 - 2008.06
CERTIFICATE - CIC INPATIENT HOSPITAL CODING COURSE
AAPC
CERTIFICATE - ANATOMY
AAPC
CERTIFICATE - MEDICAL TERMINOLOGY
AAPC
MASTER'S DEGREE - PHILOLOGIST-ENGLISH/GERMAN LANGUAGE
TBILISI STATE UNIVERSITY
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