Khawaja Rashid
Bowie,MD
Summary
Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
23
23
years of professional experience
14
14
years of post-secondary education
Work History
Operation's Manager
Orion’s Harp Logistics
11.2020 - 02.2024
- Hiring, workforce management, scheduling
- Daily operations dealing with staff, meeting’s, dispatching routes and ensuring delivery routes get completed
- Fleet management of 50+ vehicles
- Filing and Handling Insurance Claims
- Investigating incident’s and requesting and video footage to provide information with claims
- Maintaining and enforcing company policies and procedures
- Supply Management and readiness.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions
- Implemented new inventory management system to optimize stock levels and reduce waste
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times
- Reduced turnaround time for project completion through effective resource allocation and team management
Ride Share/Deliver Driver
Uber/Lyft
06.2017 - 12.2020
- Pick up and drop of clients to assigned destinations
- Pick up food orders and deliver to customers.
Sales Service Representative
Cintas Fire Protection
06.2003 - 10.2019
- Ensured that all Cintas customers received the highest level of customer service and product quality in the most efficient manner
- Ensured customer’s place of business complied with national and local fire code regulations by inspecting and servicing equipment to make sure that they were following local regulations as well as the National Fire Protection Association codes
- Skilled and knowledgeable in fire protection sales, service and inspections that are required per NFPA codes and in local districts
- These inspections include and are not limited to the maintenance, inspection and service of fire extinguishers, kitchen hood fire suppression systems, service and repairing of exit and emergency lighting and numerous of other requirements that are required and regulated by the NFPA code and local districts
- Responsible for the Cintas Company owned vehicle that is required to perform all my duties as a sales service representative in a timely manner
- In addition, I oversaw several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, and maintaining an efficient route structure
- Experience in customer base by up selling and cross-selling additional products and services, negotiating service agreement renewals, and controlling inventory all while working professionally, safely, and complying with Department of Transportation (“DOT”) regulations
- Understanding and using key decision makers to ensure quality, standards, and to proactively solve customer concerns without the request of a supervisor's assistance.
Residential Warehouse Manager
Overhead Door Corporation
07.2001 - 06.2003
- Manage receiving, shipping and distribution procedures by coordinating processes and labor
- Ensure that the warehouse was stocked, and all supplies were readily available for either everyday usage or to be able to produce special orders
- Control inventory levels and issue work orders
- Ensures safeguarding of warehouse operations by monitoring procedures and protocols
- Maintained accountability of the warehouse personnel and their supplies, I.e., Hazardous equipment (PPE) and providing safety training to all warehouse employees
- Followed all protocols required for warehouse employees to be trained and certified in utilizing a forklift
- Maintain the appearance of the warehouse by employing aesthetics and logistics
- Ensure that productivity targets are met constantly
- Ensure quality and quantity of received and shipped goods
- Produce periodical reports on work processes and warehouse workers.
Education
Master's Degree - Public Administration
Bowie State University
Bowie, MD 05.2001 - 05.2015
Bachelor's Degree - Business Administration
Bowie State University
Bowie, MDAssociate’s Degree - Business Administration
Prince George's Community College
Largo, MDSkills
Document Control
Labor Relations
Customer Service
P&L Management
Contract Management
Performance monitoring
Process Improvement
Inventory Management
Performance reporting
Incidents management
Workflow Optimization
Health and safety compliance
Additional Information - Certification
International Code Council Certification - ICC Number/ID 8341873
Availability
Permanent, Full-Time
Timeline
Operation's Manager
Orion’s Harp Logistics
11.2020 - 02.2024
Ride Share/Deliver Driver
Uber/Lyft
06.2017 - 12.2020
Sales Service Representative
Cintas Fire Protection
06.2003 - 10.2019
Residential Warehouse Manager
Overhead Door Corporation
07.2001 - 06.2003
Master's Degree - Public Administration
Bowie State University
05.2001 - 05.2015
Bachelor's Degree - Business Administration
Bowie State University
Associate’s Degree - Business Administration
Prince George's Community College