Kevin Hayes

Cultivated a reputable online platform for unique, high-quality collectibles and curated items.

Fostered strong relationships with collectors through personalized service and dedicated support.

Enhanced overall collecting experiences by prioritizing customer engagement and satisfaction.

Executed effective sourcing strategies for acquiring rare, vintage, and limited-edition collectibles.

Maintained an organized inventory system for efficient order fulfillment and customer satisfaction.

Optimized e-commerce sales by leveraging best practices and improving user experience.

Adapted inventory based on thorough market research and analysis of emerging trends.

Collaborated with collectors to understand preferences and tailor offerings accordingly.

• Ensured program compliance with federal, state, and local regulations.
• Streamlined project delivery by managing subcontractors and administrative workflows.
• Monitored budgets and expenditures, adhering to financial and grant guidelines.
• Supported program staff to uphold performance, safety, and quality standards.
• Achieved project completion standards in compliance with WAP and IIJA/BIL regulations.

• Streamlined outbound shipping preparation, enhancing efficiency for domestic and international shipments.
• Utilized UPS WorldShip and FedEx Shipping Manager for optimized shipping processes.
• Ensured compliance with 49CFR and IATA regulations for all shipments.
• Executed quality audits adhering to ISO 9000, AS9100D, and AS9120B standards.
• Developed improved quality control processes to support organizational quality initiatives.
• Oversaw calibration certification and documentation for compliance and operational excellence.
• Managed vendor relationships and procurement processes, enhancing purchasing efficiency.
• Facilitated new product development through effective material sourcing and specification reviews.

Experienced logistics and operations specialist with hands-on expertise in chain-of-custody E-waste reclamation, full inventory control, and both inbound and outbound shipping. Skilled in managing special projects, verifying material traceability, and ensuring compliance with environmental and regulatory standards. Proven ability to maintain accurate documentation, coordinate transportation requirements, and support high-volume shipping environments.

More than 3 years of freight handling, including domestic LTL/FTL and international shipments, with working knowledge of international customs regulations, commercial invoices, and domestic Bills of Lading.

Experience with customer relations with a strong background in staff training, strategic sales execution, and day-to-day operations management. Proven ability to improve productivity, elevate service quality, and strengthen team performance through effective coaching and leadership. Skilled in delivering exceptional customer service, resolving inquiries, and fostering positive customer relationships. Adept at managing inventory to maintain optimal stock levels, reduce shrinkage, and ensure accuracy. Experienced in executing visual merchandising strategies that enhance product presentation and increase customer engagement. Known for leading diverse teams by promoting collaboration, setting clear performance goals, and consistently achieving operational objectives.

This position required a broad range of responsibilities, including developing web content and enhancing the existing business model to support growth and efficiency. The role demanded strong office communication skills, proficiency with various software platforms, and a solid foundation in IT.

Because the company operated without a predefined framework, I was frequently tasked with problem-solving across both hardware and software challenges. Many systems and processes had to be designed and implemented from the ground up while working within tight budget constraints, requiring creativity, technical adaptability, and resourceful decision-making.