Khayla McClendon
Gulfport,MS
Summary
Results-driven entry-level IT support professional with strong skills in Information Technology, customer service, and effective time management. Demonstrated ability to manage consumer and commercial accounts for timely collections while fostering respectful communication with clients. Proven track record in negotiating payment arrangements and resolving billing discrepancies, leading to improved cash flow and reduced delinquencies. Committed to enhancing client retention and satisfaction through positive relationship-building.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Account Representative
psb mars
02.2024 - Current
- Responded to inbound calls for various Minnesota hospitals, addressing patient financial accounts.
- Managed payment collection processes for healthcare services.
- Executed insurance billing procedures to maintain accurate financial records.
- Defused challenging situations to maintain a calm environment.
- Addressed coding problems related to insurance.
Customer Service Rep.
Direct Interactions
01.2023 - 02.2024
- Handled high volume of incoming and outgoing calls efficiently.
- Identified customer needs, researched issues extensively and provided effective solutions.
- Adhered to established call handling scripts.
- Documented call details accurately within company database systems.
- Participated in educational workshops to enhance expertise and effectiveness.
Customer Service Specialist
Texas Work Force
Hattiesburg, MS
08.2020 - 02.2022
- Answer phone calls 50 to 200 daily
- Ability to adapt to different flow and environment
- Effective listener
- Patience with customers
- Knowledgeable of the job duties
- Willingness to improve
- Clear communication
- Time management
Call center Supervisor
Maximus Federal
Hattiesburg, MS
07.2015 - 10.2019
- Use good judgement, ability to make proper decisions and proactively resolve issues and concerns for Beneficiaries and consumers
- Ability to work and operate under pressure, multi-task and effectively set priorities
- Escalate issues that occur to the appropriate person and assist with resolution
- Excellent listening, interpersonal and leadership skills
- Assisting in the Training Room and with the Nesting Program as a Nester/Driver
- Organize self-assignments as well as those of others, including simultaneous task, prioritize and Recognize tasks to meet standard
Assistant Store Manager
Radio Shack
Hattiesburg, MS
04.2010 - 02.2015
- Opened and closed store operations as a key holder
- Making sure rules and policies were properly implemented
- Ensured that employees received proper training
- Assisted with scheduling, payroll, and interviews
Education
Information Technology Certification - IT Support Professional Certificate, Technical Support Fundamentals, The Bits and Bytes of Computer Networking, Operating Systems and you: Becoming a Power User, System Administration and IT Infrastructure Services, IT Security: Defense against the digital dark arts
Coursera
Hattiesburg, MS09.2023
Associates of Applied Science Degree - Business Marketing Management
Pearl River Community College
Hattiesburg, MS12.2015
Diploma -
Forrest County Agricultural High School
Hattiesburg, MS05.2007
Skills
- Customer Service
- SQL
- BigQuery
- Google Sheets
- Microsoft Excel
- Word Processing Software
- Systems administration
- Networking
- Troubleshooting
- Identifying issues and problem solving
- Software management
- Excellent written and communication skills
- Problem solving and complex resolution skills
- Proficient in Microsoft Windows applications including Word
- Proficient in Microsoft Windows applications, including PowerPoint
- Proficient in Microsoft Windows applications, including Excel
- Proficient in Microsoft Windows applications, including Access
- Data entry
- Administrative assistance
- Coding
- Insurance billing
- Bookkeeping
- Payment processing
- File coordination
- Data entry proficiency
- HIPAA compliance
- Medical billing
- Administrative support
- Insurance verification
- Healthcare industry
Certification
- Google Coursera - Sept 2023 Information Technology Certification, IT Support Professional Certification
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- Operating Systems and you : Becoming a power user
- System Administration and IT Infastructure Services
- IT Security Defense against the digital dark arts
Timeline
Patient Account Representative
psb mars
02.2024 - Current
Customer Service Rep.
Direct Interactions
01.2023 - 02.2024
Customer Service Specialist
Texas Work Force
08.2020 - 02.2022
Call center Supervisor
Maximus Federal
07.2015 - 10.2019
Assistant Store Manager
Radio Shack
04.2010 - 02.2015
Information Technology Certification - IT Support Professional Certificate, Technical Support Fundamentals, The Bits and Bytes of Computer Networking, Operating Systems and you: Becoming a Power User, System Administration and IT Infrastructure Services, IT Security: Defense against the digital dark arts
Coursera
Associates of Applied Science Degree - Business Marketing Management
Pearl River Community College
Diploma -
Forrest County Agricultural High School
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