Khaylynn Lee
4-21 Astoria Blvd Astoria,NY
Summary
Customer experience professional with a record of supporting high-performing teams and delivering people-centered service in fast-paced environments. Skilled in handling complex interactions, streamlining operations, and staying agile under pressure to support shared goals. Passionate about creating inclusive, trusted spaces where problem-solving feels natural, every interaction is intentional.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Astoria, New York
12.2024 - Current
- Oversaw store operations during open and close, managing up to $7,000 in daily transactions and inventory.
- Coached teams of 6-10 to achieve performance standards through constructive feedback and recognition of strengths.
- Resolved complex customer issues with speed and empathy, ensuring a welcoming and solutions-focused experience
- Earned promotion within six months, named Partner of the Quarter for outstanding performance and team support
- Consistently met daily and weekly sales goals by maintaining operations and team collaboration.
Barista
Starbucks
Astoria , NY
05.2024 - 12.2024
- Delivered consistent, high-quality service in a fast-paced environment while building rapport through personalized customer connections
- Maintained accuracy, speed, and quality under pressure, adapting to fluctuating demand and workflow changes
- Worked closely with teammates to ensure smooth handoffs, clear communication, and a seamless customer experience.
Administrative Assistant
Department for the Aging
Manhattan, New York
05.2023 - 09.2023
- Managed sensitive documents and records to support day-to-day operations with accuracy
- Improved internal processes by organizing documentation systems for easier access and compliance
- Maintained reliable administrative support across departments, contributing to operational efficiency
Counter Staff
Ralphs Italian Ice
Yonkers, New York
08.2021 - 08.2022
- Provided quick, friendly customer service during peak hours and maintained a positive attitude in high-pressure situations.
- Handled cash transactions efficiently and accurately
- Upheld strict hygiene standards while keeping workspaces clean and service-ready
Education
Some College (No Degree) - Psychology
City College of New York
New York, NY01-2028
Skills
- Customer service
- Adaptability
- Conflict Resolution
- Active Listening
- Team Collaboration
- Approachability
- Clear Communication
References
References available upon request.
Timeline
Shift Supervisor
Starbucks
12.2024 - Current
Barista
Starbucks
05.2024 - 12.2024
Administrative Assistant
Department for the Aging
05.2023 - 09.2023
Counter Staff
Ralphs Italian Ice
08.2021 - 08.2022
Some College (No Degree) - Psychology
City College of New York
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