Resourceful and experienced public health professional with extensive experience in managing large-scale health programs, project coordination, and strategic planning. Expert in community health initiatives, stakeholder engagement, and policy advocacy, with a proven track record of leading successful projects in diverse health-related areas. Skilled in developing communication strategies, managing regulatory compliance, and building strong relationships with various stakeholders to drive community health improvements.
Overview
7
7
years of professional experience
Work History
Program Development Manager
Peer Wellness Collective
07.2024 - Current
Managed comprehensive public health programs focusing on mental health and substance abuse, aligning with city-wide public health goals.
Developed communication strategies to raise public awareness on key health issues, ensuring alignment with health advocacy goals.
Introduced new client intake procedures, ensuring comprehensive assessments of mental health and substance abuse issues, which improved service delivery and personalized care plans.
Evaluated program performance using key metrics, enabling data-driven decisions for continuous improvement.
Coordinated pilot testing efforts for new programs, gathering valuable feedback for improvements before full-scale rollouts.
Residential Program Manager
3rd Street Youth Center And Clinic
09.2023 - 06.2024
Ensured compliance with state regulations and accreditation standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed.
Increased community engagement for residents with the organization of social activities, outings, and volunteer opportunities.
Provided ongoing coaching and mentoring to staff members for professional growth and skill development.
Improved safety protocols within the residential program with thorough staff training on emergency procedures and risk management.
Participated in community events and met with local leaders to develop recreational activities for residents.
Solved grievances and complaints by collaborating with residents.
Ensuring staff and client compliance with Navigation Center policies and procedures.
Coordinating a Community Calendar with vendors and visitors to offer engaging activities for residents.
Supporting the oversight of 15 Program Monitors under the guidance of the Residential Program Director.
Participating in the hiring process, including screening, interviewing, and orienting new employees.
Onboarding new staff and ensuring completion of required trainings.
Upholding the shelter training manual and ensuring staff adherence.
Providing leadership and motivation to staff through guidance and constructive feedback.
Facilitating staff meetings and communicating key information from upper management.
Oversaw the budget and contracts with vendors and partners (facilities, security, food, HSH, etc.) for internal service requests.
Assessing vendor performance and reporting service delivery issues to the Residential Program Director.
NAV Case Manager
3rd Street Youth Center & Clinic
01.2023 - 08.2023
Communicated clients' progress by conducting weekly interdisciplinary meetings and evaluations
Evaluated client eligibility for government benefits or entitlements
Organized activities that promote healthy lifestyle choices among at-risk populations
Coordinated meetings between clients, family members and other health care providers involved in the treatment process
Collaborated with local agencies to provide comprehensive wraparound services for at-risk youth populations
Lead Case Conferences, and team meetings fostering continuous improvement and goal setting
Developed flowcharts for internal use, assisting team members in understanding program procedures and protocols
Created monthly reports that tracked progress toward achieving identified goals for each client
Facilitated critical connections between potential landlords and clients, emphasizing background information and promoting stability
Conducted home visits to assess housing stability, utilizing effective communication, and problem-solving skills.
Community Living Managment Floater
Toolworks
01.2023 - 12.2023
Engaged clients through recreational activities which promoted physical activity and emotional health
Assisted clients with daily living skills such as personal hygiene, housekeeping, budgeting, meal preparation, and medication management.
Assisted in coordinating transportation services for residents, enabling greater access to employment opportunities, medical appointments, and recreational activities.
Utilized effective communication strategies to build positive relationships with clients, families, and other key stakeholders.
Ensure client shifts are filled and support staff are trained in their duties.
Carry ERS phone and respond to client and staffing-related emergencies in assigned regions.
Follow Emergency Response Protocol as trained and provide shift coverage as assigned.
Provide scheduling and client updates to Program Managers and Assistant Director after the weekend shift.
Report incidents within required time frames and follow Mandated Reporter protocols.
Patient Care Coordinator/ Outreach Coordinator
East Bay Advanced Care
11.2017 - Current
Conducted social marketing campaign to promote HIV testing among the Black and Hispanic/Latino community
Facilitated outreach and HIV testing at local college campuses
Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
Referred clients to PrEP resources
Compiled and maintained a log of client medical data
Facilitated support groups for Black women living with HIV
Communicated with clients on a regular basis to ensure continuity of care
Enhanced communication between healthcare providers and patients, ensuring timely delivery of test results and updates.
Developed educational materials to help patients better understand their conditions and treatment options.
Reduced hospital readmission rates through proactive follow-up with discharged patients.
Mentored junior staff members, fostering a positive work environment centered on teamwork and collaboration.
Organized community outreach events promoting health education while also marketing the facility''s services as a trusted provider of comprehensive medical care solutions.
Coordinated transportation to get patients to and from medical appointments.
Education
High School Diploma -
Oakland Technical High School
Oakland, CA
Some College (No Degree) - Nursing
College of Alameda
Alameda, CA
Skills
Training and Mentoring
Facility Management
Adaptability
Time Management
Strategic Planning
Community Engagement
Stakeholder Engagement
Crisis Management
Problem Solving
Case Management
Data Analysis
Regulatory Compliance
Communication
Accomplishments
NMAC (National Minority AIDS Council) Youth Scholarship Grant - 2017
Co-Chair of Oakland Transitional Grant Area Council 2017-2018
Institute for Nonprofit Practice Rise Program Cohort Member
Timeline
Program Development Manager
Peer Wellness Collective
07.2024 - Current
Residential Program Manager
3rd Street Youth Center And Clinic
09.2023 - 06.2024
NAV Case Manager
3rd Street Youth Center & Clinic
01.2023 - 08.2023
Community Living Managment Floater
Toolworks
01.2023 - 12.2023
Patient Care Coordinator/ Outreach Coordinator
East Bay Advanced Care
11.2017 - Current
High School Diploma -
Oakland Technical High School
Some College (No Degree) - Nursing
College of Alameda
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