Khayria Ibrahim Higo

SupportIT systems including day-to-day operations, monitoring, and problem resolution.

● Created and maintained Databases (SQL)

● creating a table, and altering a table are instructions in SQL. DML is a Data Manipulation Language that is used to manipulate data, insert, update, and delete

● Implement solutions based on the documented requirements; install new software

● Perform backup and recovery of SQL Database

• Created billing solutions using ICOMs billing system
• Retrieved data from the vendor to create batches and post the batches to the credit services
• Helped with testing new site, and writing new process documents for ICOMs Billing system
• Ran SQL to find sites totals and information we need.
• Created a new workbook Enter data, use AutoSum to add data Create V-lookup formal to get missing entries.
• Restricted data for users using Row-level security and User filters.

• Analyzed diagnose information and technical expertise to diagnose and repair/replace failed components based on manufacturer's system design specifications.
• Provided base installation services and replacement of hardware components.
• Followed provided work instructions and task list
• Utilize CyberArk for privileged access
• Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.

• Reduced errors in data entry by maintaining accurate records and double-checking information.
• Performed data entry, data management and time series analysis and forecasting.
• Processed and input data for the Department of Social Services under the partnership of City Cab LLC.
• Used Microsoft Excel and Route Match application to organize and analyze Mecklenburg County transportation data.
• Reviewed work orders and accurately input data into the company database. Flagged accounts needing additional services and routed this information to the Department of Social Services.