Katherine Heikura
Mount Shasta,CA
Overview
7
7
years of professional experience
Work History
Firefighter
City Of Mount Shasta
05.2023 - Current
- Assists with defensible space inspections of private residences within the Mt. Shasta City limits under the supervision of a company officer. Educates homeowners on defensible space, wildland fire safety/preparedness, and overall fire safety.
- Facilitates and participates in a variety of public awareness activities to promote good public relations and fire safety awareness, including providing tours of fire facilities and giving presentations to schools as requested; responds to complaints and requests for information from the public and engages in public information activities.
- Responds to man-made and natural disasters, including fires, floods, earthquakes, crash rescues, and other catastrophic events. Provides medical assistance and removes victims from harmful structures or exposure to fire, smoke, adverse weather conditions, and harmful materials.
- Responds to emergency medical calls and rescues to perform lifesaving procedures and other emergency medical services.
- Works closely with other emergency medical staff, public safety, and fire personnel from other agencies, depending upon response situation
- Performs a variety of administrative duties including maintaining proper records and documentation on all job-related activities, functions, apparatus and equipment, preparing reports, forms, recommendations, and other required administrative procedures.
Patient Registration Representative
Dignity Health Mercy Medical Center
07.2021 - 10.2022
- Interpret physician's orders accurately to input correct testing information and verify admissions criteria.
- Follow all HIPAA rules and regulations regarding patient confidentiality.
- Carried out front office duties utilizing data entry skills in the framework of the medical database.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Follows EMTALA-compliant registration steps for both Emergency Department and Labor and Delivery areas
- In the Emergency Department, followed protocol for special cases, including but not limited to 5150, Sexual Assault Response Team (SART), Domestic Violence patients, Child Protective Services, incarcerated patients, Worker Compensation patients, auto accidents, animal bite reporting, etc as required. Also functioned as a medical scribe in emergency trauma cases in order to accurately record medical interventions with time stamps.
Health Screener
Personnel Preference
09.2020 - 06.2021
- Screened all patients and staff entering the hospital for symptoms of novel coronavirus.
- Directed patients to the correct location based off of appointment or medical need.
- Created and maintained a welcoming and professional environment.
- Informed visitors and patients of hospital policy in regard to novel coronavirus infection and transmission.
- Maintained a clean and organized work environment, ensuring compliance with infection control protocols.
Supervisor
Burger Express
06.2017 - 07.2020
- Maintained a sanitary environment in accordance with FDA-established food safety guidelines.
- Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
- Identified individual employees' unique work styles and adapted management methods.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Mentored junior staff members to improve their skills, fostering a positive work environment that encouraged professional growth.
Rental Technician
Mount Shasta Ski Park
12.2019 - 03.2020
- Greeted customers at rental counter and initiated communication to determine service needs.
- Evaluated customer satisfaction with products and services upon return of rental, taking action to remedy complaints when necessary.
- Located rentals and accessory equipment, explaining proper use and maintenance prior to placing products in customers' care.
- Received returned items, evaluating products for overall condition and readiness for next use before storing in designated areas.
- Maintained a clean and organized workspace, ensuring safety for staff and customers alike.
Education
Associate of Science - Fire Technology And Emergency Management
College of The Siskiyous
Weed, CA05.2025
Academy: Firefigher I & II Certification -
College of The Siskiyous
Weed, CA05.2023
High School Diploma -
Mount Shasta High School
Mount Shasta, CA06.2020
Skills
- Interpersonal communication
- Community relations
- Computer Skills
- Critical Thinking
- Strong Work Ethic
- Emergency medical treatment
- Structural and wildland firefighting
Affiliations
- Mt. Shasta Fire Department (2022 - Present)
- California Waterfowl Association (2024)
- Girl Scouts (2007 - 2020)
- CAL FIRE Volunteer in Prevention (VIP) (10 hours)
References
Johnathan Duncan
Captain - CalFire SKU
(530) 859-0292
Cory Burns
Chief - Mt. Shasta Fire Department
(530) 859-5508
Brian Witherell
Director of Operations - Mt. Shasta Ambulance
(530) 859-0206
Timeline
Firefighter
City Of Mount Shasta
05.2023 - Current
Patient Registration Representative
Dignity Health Mercy Medical Center
07.2021 - 10.2022
Health Screener
Personnel Preference
09.2020 - 06.2021
Rental Technician
Mount Shasta Ski Park
12.2019 - 03.2020
Supervisor
Burger Express
06.2017 - 07.2020
Associate of Science - Fire Technology And Emergency Management
College of The Siskiyous
Academy: Firefigher I & II Certification -
College of The Siskiyous
High School Diploma -
Mount Shasta High School
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