Khe Atkins
New York,NY
Overview
16
16
years of professional experience
Work History
Associate Store Manager
Warner Bros Discovery
New York, NY
03.2023 - Current
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Specialist
Apple Inc.
New York, NY
04.2022 - 04.2023
- Exercised versatility in fast-paced, agile work environments.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Balanced competing priorities through deliberate project and time management practices.
- Participated in ongoing training and compliance activities.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
Sales Manager
Trek Bikes
Pasadena, CA
03.2020 - 04.2022
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Tracked monthly sales to generate reports for business development planning.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Achieved company growth and brand development through market expansion and sales.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Assistant Store Manager
American Eagle Outfitters
09.2008 - 03.2020
- Opening and closing store
- Assisting Store Manager with re-arrangements of entire store layouts
- Motivating employees on the sales floor
- Managing/ supervising employees on sales floor
- Training of new employees on register and on sales floor
- Training new employees in fitting rooms
- Daily upkeep of overall store appearance and making sure the sales floor is fully stocked with merchandise
- Maintaining a sense of order and organization while quickly and efficiently processing new merchandise in stockroom
- Ensuring that new merchandise is correctly processed before it goes out on the sales floor
- Ensuring that stock room standards are met and upheld daily by all employees
- Provide fast and efficient checkout at sales register
- Provide customer assistance in the fitting room and maintain fitting rooms are neat and orderly
- Provide a friendly greeting to each customer as they enter/exit the store
- Provide assistance to customers seeking help in making a selection, directing them to the appropriate area of the store so they can find what they are looking for
- Successful mapping and execution of floor sets
Education
Bachelor of Arts - Cinema Arts And Science
Columbia College Chicago
Chicago, IL05.2015
Timeline
Associate Store Manager
Warner Bros Discovery
03.2023 - Current
Specialist
Apple Inc.
04.2022 - 04.2023
Sales Manager
Trek Bikes
03.2020 - 04.2022
Assistant Store Manager
American Eagle Outfitters
09.2008 - 03.2020
Bachelor of Arts - Cinema Arts And Science
Columbia College Chicago
Similar Profiles
Andrew GourdieAndrew Gourdie
Sport Presenter - Newshub Live at 6 at Newshub/Warner Bros Discovery/Warner Bros DiscoverySport Presenter - Newshub Live at 6 at Newshub/Warner Bros Discovery/Warner Bros Discovery
ERIN R. (ROSA) MOODYERIN R. (ROSA) MOODY
NA at Warner Bros. Discovery, Warner BrosNA at Warner Bros. Discovery, Warner Bros
KEDAR WANIKEDAR WANI
Sr VMWare VDI Engineer at Warner Bros Discovery [WarnerMedia/Time Warner]Sr VMWare VDI Engineer at Warner Bros Discovery [WarnerMedia/Time Warner]
RESHMA UNNIRESHMA UNNI
Region Head - South at Warner Bros. DiscoveryRegion Head - South at Warner Bros. Discovery
Shahzeb ArifShahzeb Arif
Vice President, Analytics at Publicis CollectiveVice President, Analytics at Publicis Collective