Summary
Overview
Work History
Education
Timeline
Generic

Khea Forte'

Washington,DC

Summary

With a strong background in property management, student housing, and customer service, I am dedicated to creating exceptional living experiences while ensuring operational efficiency. Over the years, I have developed expertise in resident relations, lease management, property maintenance coordination, and team leadership.

Overview

22
22
years of professional experience

Work History

General Manager

Yugo, LLC
02.2023 - 05.2025
  • Managed tenant relations, ensuring prompt resolution of issues and maintaining high satisfaction levels.
  • Oversaw property maintenance operations, coordinating with vendors to enhance service quality and efficiency.
  • Conducted regular property inspections, identifying areas for improvement to uphold compliance and safety standards.
  • Analyzed market trends to inform pricing strategies, increasing profitability of rental units.
  • Mentored junior staff on best practices in property management and customer service excellence.
  • Led budgeting efforts, monitoring expenses to achieve financial targets while maintaining property quality.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.

Assistant General Manager

Yugo, LLC
10.2022 - 02.2023
  • Coordinated tenant communications to enhance satisfaction and retention efforts.
  • Managed lease renewals and ensured compliance with property regulations.
  • Assisted in onboarding new staff by providing training on policies and procedures.
  • Implemented marketing strategies to attract new tenants and reduce vacancy rates.
  • Oversaw facility inspections, identifying areas for improvement and initiating corrective actions.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.

Leasing Manager

Willowick Residential
09.2021 - 08.2022
  • Actively participate in leasing process from application to move-in.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Established key relationships with potential renters, vendors, and community affiliates.
  • Trained leasing professionals on company policies and office procedures.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Explained terms of lease and amounts to be paid to tenants.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Coordinated and engaged in marketing campaigns.
  • Established strong, professional relationships with residents by delivering exemplary service.
  • Handled resident complaints and inquiries.
  • Supervise and managed property’s leasing team members
  • Partnered with maintenance team to make sure property’s appearance and safety is up to standard.
  • Oversaw lease renewal and communication process under direction of Property Manager.

Leasing Coordinator

South Campus Commons
10.2017 - 09.2021
  • Assisted with all marketing and promotional events including informational sessions, special program nights, on campus tabling, and open houses/welcome days.
  • Provided follow up to all inquiries made to leasing department via telephone and email.
  • Assisted with all marketing efforts inclusive of but not limited distributing promotional materials, coordinating marketing activities, market survey, marketing plan and other campus events.
  • Developed and facilitated resident engagement through social media marketing initiatives.
  • Provided information and promotional materials related to contracting process and housing requirements to callers and on-site visitors.
  • Ensured office is organized and accessible for other staff.
  • Managed student data entry using spreadsheets and other data collection tools.
  • Created and maintained new resident files with attention to accuracy and accountability.
  • Served on training and education sub-committee of Diversity, Equity, and Inclusion Taskforce.
  • Created warm inviting environment for visitors.
  • Offered support and perspective to revamp and enhance current processes in innovative way.
  • Other duties as appropriate.

Administrative Contractor

K Forte Management & Services
09.2010 - 10.2017
  • Provided administrative assistance to CEO and Management
  • Served as liaison between clients, employees, and CEO
  • Assisted with planning and execution of meetings and special projects
  • Maintained employee and distributor personnel files and work hours
  • Supervised crew of 18 and move of over 100 employees
  • Recruited staff and facilitated onboarding process
  • Assisted with weekly payroll
  • Created, updated, and maintained invoices
  • Answered and routed all incoming calls on multi-line phone
  • Greeted and directed guests while maintaining tidy reception area
  • Handled office mail inclusive of but not limited receiving and distribution but also processed all outgoing mail
  • Managed and monitored social media page
  • Provided follow up to clients and new customers via telephone and email
  • Established relationships that would lead to new projects and clients
  • Maintained supplies and inventory
  • Assisted with leasing property and new tenant paperwork
  • Led vacant property tours for prospective clients
  • Programs used: Microsoft Office- Word, Excel, and Outlook

Military Personnel Specialist

U.S. Army HR Command, Strategic Resources, Inc
09.2009 - 09.2010
  • Assumed duties of Human Resources Specialist to Branch Chief of Education Incentives Branch
  • Served as subject matter expert
  • Provided input on Post 9/11 GI Bill
  • Coordinated and performed technical work related to research, eligibility determinations, and administrative actions inherent in Transfer of Education Benefits (TEB)
  • Promoted to Team Lead four months into contract, responsible for delegating task, facilitating workflow of all employees, and training of new employees.

Executive Administrative Specialist

U.S. Army HR Command, Strategic Resources, Inc
09.2005 - 09.2009
  • Processed invoices and payments, proof reading, printing, and binding documents, reports and presentations.
  • Responded to visitors, stationery ordering, creating weekly itineraries.
  • Drafted letters, preparing presentations, updating spreadsheets, and managing e-mail workflow.
  • Arranged conference calls, webinars, and online meetings
  • Liaison with HR, finance, systems, desktop and VFX departments.
  • Liaison with internal colleagues and external clients at all levels to organize meetings and training sessions.
  • Organized meetings, setting up conference and video calls.

Customer Service Technician

Department of Motor Vehicles
11.2003 - 09.2005
  • Provided excellent customer service solutions in friendly and knowledgeable manner.
  • Performed customer transactions using multiple databases.
  • Managed all financial transactions, and subject matter expert of all policies, procedures, and regulations.
  • Administered vision tests and served as proctor for learner’s permit, written drivers tests, motorcycle permits, and translation exams.
  • Processed applications for: driver, dealer, motor carrier, vehicle registration and titling, tax collection, identification cards, and other related services.

Education

High School Diploma -

TC Williams High School
Alexandria, VA
06.2002

Timeline

General Manager

Yugo, LLC
02.2023 - 05.2025

Assistant General Manager

Yugo, LLC
10.2022 - 02.2023

Leasing Manager

Willowick Residential
09.2021 - 08.2022

Leasing Coordinator

South Campus Commons
10.2017 - 09.2021

Administrative Contractor

K Forte Management & Services
09.2010 - 10.2017

Military Personnel Specialist

U.S. Army HR Command, Strategic Resources, Inc
09.2009 - 09.2010

Executive Administrative Specialist

U.S. Army HR Command, Strategic Resources, Inc
09.2005 - 09.2009

Customer Service Technician

Department of Motor Vehicles
11.2003 - 09.2005

High School Diploma -

TC Williams High School

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