KHEDER HASSOUN
LOS ANGELES,CA
Overview
8
8
years of professional experience
Work History
Head of Customer Success
Seek Business Capital
07.2023 - Current
- Led a team of 18 account managers to achieve a 96% invoice collection rate, enhancing company revenue by $6 million annually.
- Led initiatives to automate customer success processes, reducing manual effort and enhancing scalability for the team.
- Drove 23% growth in upsell/cross-sell revenue through proactive customer engagement and identification of growth opportunities.
- Spearheaded the redesign of the onboarding process, reducing time for new clients by 60%.
- Increased a CSAT scores by 11% over a 12-month period.
- Collaborated with the product team to prioritize customer feedback, leading to the successful release new features that addressed customer pain points.
Sales Operations Manager
HyreCar
01.2021 - 04.2023
- Managed all functions of the entire sales and account management team both internally and abroad.
- Developed all workflows and training for the sales and account management teams.
- Worked with data and BI teams to reduce friction and improve sales processes and reporting.
- Created and helped implement all marketing automations and campaigns.
- Worked directly with the C-suite on all sales functions and marketing efforts.
- Assisted with financial planning and modeling.
Enterprise Account Executive
HyreCar
09.2019 - 12.2020
- Met annual sales goals by developing an account strategy and pipeline of $25 million.
- Managing internal and client processes.
- Maintaining sales reports, developing market and competitor knowledge, delivering presentations to customers, and creating sales proposals.
Senior Account Executive, Team Lead
HyreCar
07.2018 - 08.2019
- Sold new products and services and developed new accounts to maximize revenue potential.
- Consistently generated over $975,000 in new revenue per month.
- Developed strategies using market research with support from cross-functional teams.
- Motivated and managed team members to meet and exceed sales targets.
Account Executive
National Debt Relief
05.2017 - 02.2018
- Developed specific debt resolution plans for the prospect.
- Performed analytical debt analysis and portfolio review before submitting to underwriting.
- Maintained a top tier conversion ratio from prospect to client consistently exceeding monthly quota of $750,000.
- Executed client retainer/legal agreements after underwriting approvals.
Skills
- Leadership & Team Management
- Communication & Interpersonal Skills
- Data & Analytical Skills
- Process Improvement & Strategy
- Training & Development
- Sales & Revenue Growth
- Client Experience & Satisfaction
- Customer Success & Relationship Management
- Technology Proficiency - Microsoft Office Suite, G-Suite, Salesforce, Asana, Jira, Miro, Tableau, Superset, Domo, Gong
Timeline
Head of Customer Success
Seek Business Capital
07.2023 - Current
Sales Operations Manager
HyreCar
01.2021 - 04.2023
Enterprise Account Executive
HyreCar
09.2019 - 12.2020
Senior Account Executive, Team Lead
HyreCar
07.2018 - 08.2019
Account Executive
National Debt Relief
05.2017 - 02.2018
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