Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kheder Yusuf

Spring Lake Park

Summary

Technical Support Specialist with experience in healthcare IT, software engineering, and medical device manufacturing. Proven ability to troubleshoot software, hardware, and network issues, provide world-class user support, and collaborate cross-functionally. Currently supporting AI-driven tooling and battery inspection of cardiac monitoring devices, with additional experience in global technical support for Windows environments, mobile apps, and cloud platforms. Strong communicator, committed to quality, compliance, and continuous improvement.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Medical Device Builder

Boston Scientific
06.2025 - Current
  • Build and inspect cardiac monitoring devices to ensure performance and safety compliance
  • Follow strict FDA and internal quality procedures, document inspections and defect tracking
  • Collaborate with engineers to resolve process deviations, maintaining audit-ready documentation
  • Experienced with regulated production, shop floor paperwork (SFP), PDM, SAP, and Lean Manufacturing

Software Engineer Contractor

Outlier.ai
05.2024 - Current
  • Support LLM training pipelines and internal AI evaluation tools
  • Troubleshoot deployment issues, improve UI components, and debug AI-related features
  • Use Python, TypeScript, and Git to deliver solutions across functions (dev, QA, ops)

IT Support Consultant

Upwork / Fiverr
01.2024 - 09.2024
  • Provided technical support and application troubleshooting for clients worldwide
  • Supported mobile app deployment, Windows and networking issues, and printing solutions
  • Used Jira, ServiceNow-style portals, and remote desktop tools to manage support tickets
  • Delivered dashboards and small automation tools with clear documentation and client training

Education

A.S. - Computer Science

Century College
08.2025

Skills

  • Systems & Support: Windows OS, Windows Server, Active Directory, Group Policy, File/Folder Services, Mobile Device Support, TCP/IP, DNS, DHCP, Jira, ServiceNow
  • Development: Python, PowerShell, HTML/CSS/JS, React, TypeScript, Supabase, SQL, Git
  • Tools & Protocols: Tableau, OpenAI API, HL7, DICOM (basic), JSON/XML, Agile, ITIL (working knowledge)
  • Communication: Client onboarding, remote assistance, bilingual (English/Somali/arabic), technical documentation

Certification

  • Lean Manufacturing Basics (BSC Internal)
  • Basic Troubleshooting for Extrusion Equipment
  • Actively Learning: ITIL Foundation, AWS Fundamentals, Healthcare IT Systems (HL7/DICOM)

Timeline

Medical Device Builder

Boston Scientific
06.2025 - Current

Software Engineer Contractor

Outlier.ai
05.2024 - Current

IT Support Consultant

Upwork / Fiverr
01.2024 - 09.2024

A.S. - Computer Science

Century College

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