KHEEMA GRANT
Miami,FL
Summary
Dedicated professional with 10+ years of experience in customer service, sales, and leadership. Skilled at building rapport and resolving issues. Ready to take on responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Executive Assistant
Arrowmash Investment Group. DBA: 3Dimension Realty
08.2020 - Current
- Attention to detail and accuracy in handling confidential information.
- Work cross-functionally to share roadmap progression with contractors.
- Maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Achieved 95%+ client retention rate through dedicated account management for rental tennants.
- Assisted with rental properties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments for property showings.
- Assisted in home staging, open houses and overall preparation for sales process.
- Oversaw bookkeeping , AP/AR and data entry
Senior Flight Attendant
Spirit Airlines Inc.
02.2018 - Current
- Mentored new hire crew members.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Responded to passenger emergencies to provide first aid.
- Navigated multiple time zones, cultural differences, and language barriers at various international destinations
- Maintained accuracy and attention to detail by consistently following operational procedures, leading to a zero-incident record during tenure..
- Successful at pitching airline credit card, consistently exceeding monthly sales goals. Average of 4 new sign ups per flight.
Administrative Assistant to the Dean
Miami Dade Community College
03.2014 - 02.2018
- Coordinated and oversaw the day-to-day management of supplies, equipment, and facilities for the Student Service's department as needed.
- Scheduled and coordinated Dean's appointments and/or travel arrangements.
- Screened and handled communication, dealing with administrative problems and inquiries, as appropriate.
- Served as a primary point of contact and liaison between the office, students, and external constituencies on a range of day-to-day issues.
- Executed record filing system to improve document organization and management integrating from paper to digital using advanced Excel spreadsheets..
- Prepared and processed all necessary forms, including Request for Personnel Action, equipment requisitions and mileage reimbursements for faculty.
Customer Service Representative
T-Mobile
06.2012 - 08.2013
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consistently met or exceeded weekly sales targets.
- Logged all customer interactions in CRM system for tracking.,
- Escalated complex customer problems to appropriate team members.
Education
Bachelor of Arts - Organizational Communication
Florida International University
Miami, FL05.2017
Associate of Arts - Mass Communications
Miami Dade College
Miami, FL05.2015
Skills
- 10 year Customer Service
- 5- year Reporting and Documentation
- 10 year Company Policy Adherence
- Microsoft Office Suite proficiency
- Travel Arrangements
- Attention to Detail
- Contract Preparation
- AP/AR
- 10 year Relationship Building
- Calendar Management
Certification
- Foundations of Project Management, Google - September 2022
Timeline
Executive Assistant
Arrowmash Investment Group. DBA: 3Dimension Realty
08.2020 - Current
Senior Flight Attendant
Spirit Airlines Inc.
02.2018 - Current
Administrative Assistant to the Dean
Miami Dade Community College
03.2014 - 02.2018
Customer Service Representative
T-Mobile
06.2012 - 08.2013
Bachelor of Arts - Organizational Communication
Florida International University
Associate of Arts - Mass Communications
Miami Dade College
- Foundations of Project Management, Google - September 2022
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