Summary
Overview
Work History
Education
Skills
Languages
Professional References
Timeline
Generic

Khefera M Ambrose

Abilene

Summary

Resourceful Lead Teller known for productivity and efficiency in task completion. Skilled in cash handling, customer service, and fraud detection. Excel at communication, teamwork, and problem-solving, ensuring smooth operations in high-volume environments.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Lead Teller

PNC Bank
Abilene
08.2024 - Current
  • Provided ongoing coaching and feedback to tellers on their job performance.
  • Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
  • Maintained up-to-date knowledge of current bank products and services for customers' convenience.
  • Conducted regular audits of operational processes to identify areas for improvement.
  • Monitored daily cash levels in the vault and reconciled discrepancies.
  • Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
  • Led weekly staff meetings to discuss goals, objectives, and performance metrics.
  • Tracked inventory levels of supplies necessary for daily operations.
  • Identified potential fraud risks or suspicious activities within the branch's financial accounts.
  • Managed a team of tellers and ensured proper training on all banking policies and procedures.

Jeweler/Coordinator

TJ Maxx
Abilene
09.2021 - 08.2024
  • Transferred from TJ Maxx in Slidell, Louisiana, to Abilene, Texas, demonstrating adaptability and dedication to the company.
  • Successfully held the role of Sales Associate and Coordinator, showcasing versatility in handling various responsibilities.
  • Excelled in providing exceptional customer service by assisting customers with inquiries, locating products, and ensuring a positive shopping experience.
  • Adapted to demanding shifts, including 12-hour or longer periods, displaying resilience and stamina while consistently maintaining professionalism.
  • Thrived in overwhelming situations and environments, staying positive and composed while ensuring customer satisfaction.
  • Maintained a brisk pace throughout extended shifts, demonstrating the ability to work efficiently and effectively for extended periods.
  • Collaborated seamlessly with team members, efficiently multitasking to complete tasks and serve customers effectively.
  • Utilized outstanding organizational skills when working in small spaces, ensuring merchandise and displays were well-maintained.

Education

High school diploma -

Salmen High School
Slidell, LA
01.2022

Associate of Arts - Graphic Design

Kalamazoo Valley Community College (KVCC)
Kalamazoo, MI

Skills

  • Cash handling
  • Regulatory compliance
  • Customer service
  • Team leadership
  • Fraud detection
  • Performance management
  • Conflict resolution
  • Time management
  • Partner referrals
  • Workflow optimization
  • Transaction processing
  • Sales proficiency
  • Coaching and mentoring
  • Product sales
  • Night and safe deposit
  • Positive attitude
  • Cash shipment balancing
  • Motivation skills
  • Decision-making
  • Goal oriented

Languages

Fluent in English

Professional References

Available upon request.

Timeline

Lead Teller

PNC Bank
08.2024 - Current

Jeweler/Coordinator

TJ Maxx
09.2021 - 08.2024

High school diploma -

Salmen High School

Associate of Arts - Graphic Design

Kalamazoo Valley Community College (KVCC)

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